Manager, Client Operations

Company description

Infinite Roar, Publicis Media's fastest-growing agency, is the new force in the media landscape. We are built for those clients looking to drive transformation, and we've created an approach especially tailored to the unique needs of disruptive, fast-growing brands. We combined the agility and personalized attention of a boutique agency with the unrivaled resources and expertise of a global powerhouse.

Overview

The Manager, Client Operations will assist in overseeing operational efforts for a client business, ensuring efficiency and effectiveness in agency operations. This role covers financial oversight, reporting, process, project management, communication flow, and best practices. The ideal candidate possesses an analytical mindset, proactive problem-solving skills, and the ability to organize and track multiple projects simultaneously. Adaptability, resourcefulness, and a solution-oriented approach are essential in this fast-paced environment.

Responsibilities

• Financial Oversight & Reporting:

• Manage client financials across a primary client account, troubleshoot and escalate issues, and act as a liaison for client communication.

• Scope & Staff Planning:

• Oversee hours reporting, pacing, and scope of work management.

• Monitor scope agreements to prevent scope creep and maintain focus on key deliverables.

• Assist with scope tracking, change orders, and understanding contractual arrangements.

• Project Management

• Manage, with oversight, master project plans for large-scale initiatives and cross-functional teams.

• Track key project milestones, address challenges, and ensure timely execution of deliverables.

• Provide consistent status updates to internal and external stakeholders.

Qualifications

• Minimum of 3+ years in operations or project management in a media agency setting with experience managing financials & scoping

• 1+ years of assisting in managing internal stakeholders + client relationships including procurement

• Expertise in Microsoft Office Suite

• Experience in financial management, project planning, and process development

Additional information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $75,000 - $90,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.