At-The-Elbow Support

Job Description

We are hiring At-The-Elbow support specialists to provide at the elbow support for EpicCare Ambulatory and Cadence in outpatient clinical settings. They will be supporting front desk staff with scheduling, check in, registration, and appointment workflows using Cadence. They will assist clinicians and clinical staff with Epic Cadence/Ambulatory documentation, chart navigation, and daily workflows. These specialists will need to deliver clear, professional, and patient training to end users with varying levels of Epic experience. They will need to answer workflow questions, reinforce best practices, and assist users in resolving issues in real time and identify common user challenges and escalate system related issues to the appropriate team as needed. Travel between multiple Connecticut locations as required to provide onsite support coverage

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Skills and Requirements

• Hands on experience supporting Epic Cadence/Ambulatory in a clinical or outpatient environment

• Hands on experience supporting Epic Cadence, specifically scheduling and front desk workflows

• Prior experience in an at the elbow, go live support role

• Ability to train, coach, and support both administrative and clinical users

• Strong communication skills with the ability to explain workflows clearly and professionally

• Comfortable working onsite in fast paced clinical environments

• Reliable transportation required - must be able to commute between multiple CT locations - Previous Epic go live or post go live stabilization experience

• Experience supporting both front desk staff and clinicians simultaneously

• Epic certification in Ambulatory and/or Cadence (preferred, not required)