Patient Access Advocate

Medmonk

At Medmonk, our employees are at the core of everything we do. We are committed to hiring and developing exceptional individuals who are passionate about delivering high-quality service and patient care. We foster a supportive work environment that encourages achievement, success, and professional growth. This position also offers a career advancement opportunities within the company. Medmonk provides a comprehensive benefits package, including medical insurance, a 401(k) plan, paid time off, and more.

Position: Patient Access Advocate

Medmonk is seeking a highly motivated Patient Access Advocate with a strong sense of integrity and commitment to patient support and customer satisfaction. This is a full-time, onsite position in our Itasca, IL office. The role is available for immediate hire. The ideal candidate will have experience in specialty pharmacy or home infusion reimbursement and demonstrate a passion for helping patients overcome barriers to care, access their prescribed therapies, and navigate the reimbursement process.

Experience Preferred:

• 3-5 years of experience in the following areas:
• Pharmacy and medical benefit prior billing, including prior authorization for specialty or home infusion therapies
• Copay assistance programs and coordination of home infusion or alternate site of care for specialty drugs
• Specialty pharmacy dispensing and billing processes for high-cost medications
• Physician office billing and reimbursement processes

Key Competencies:

• Exceptional attention to detail
• Strong passion for customer service
• Excellent verbal and written communication skills
• Friendly, patient, and professional attitude with the ability to de-escalate challenging situations

Job Responsibilities:

• Respond promptly and professionally to customer inquiries via phone and email.
• Assist customers with various issues, including application and claims support.
• Gather customer information thoroughly, assess needs, and educate customers to help prevent future issues.
• Document interactions using contact tracking systems.
• Operate automated information systems independently.
• Provide quality service and support in benefit investigations, prior authorizations, patient copay balances, and troubleshooting.
• Offer accurate and comprehensive information regarding Medmonk’s programs and services.
• Compile and generate customer service reports as needed.
• Perform other duties as assigned.

How to Apply:

Please send your resume to: (Medmonk.careers@medmonk.com)

Job Type: Full-time

Pay: $45,000.00 - $57,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience:

• HealthCare: 1 year (Preferred)

Work Location: In person