CUSTOMER SUPPORT SPECIALIST

JOB REQUIREMENTS: Documentation Support Customer Service Purchase Order

Management - order receipt through delivery Email and Telephone customer and vendor support Other tasks as assigned by leadership Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers\' problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers\' claims. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. \*\** OTHER EXPERIENCE AND QUALIFICATIONS: Customer Service Experience desirable. Dairy and/or Food Manufacturing or Packaging Experience desirable. Computer and Telephone Experience required. Microsoft Suite, including Word, Excel, Outlook, Teams, etc. Experience required. Ability to Work Independently and in small Teams required. Customer Interaction Professionalism, including troubleshooting and creative thinking, required. \*\** APPLICATION INSTRUCTIONS: Apply In Person: 5710 County Road H Auburndale, WI 54412 Mail a Rsum: 5710 County Road H Auburndale, WI 54412 E-Mail a Rsum: john@allstarcheese.com