Operations Manager

Company Overview

The Arrimour Group is a full-service commercial property maintenance, snow removal, and landscape construction company serving Bucks County, Montgomery County, and the greater Philadelphia, Pennsylvania area. Founded in 1979, The Arrimour Group strives to build long-lasting relationships with our clients by utilizing our core values of Integrity, Quality, Safety, and Care. To learn more, please visit www.thearrimourgroup.com

Position Overview

The Operations Manager is responsible for overseeing the day-to-day operations of the branch and field teams, ensuring work is executed safely, efficiently, profitably, and at a consistently high-quality standard. This role owns daily production planning, scheduling, labor management, and field execution-while partnering closely with Account Management and Branch Leadership to deliver an exceptional client experience.

Job Description

Process Improvement and Operational Efficiency

• Analyze current operational workflows and identify gaps in execution.
• Implement improvements that increase productivity, quality, and accountability.
• Standardize processes to reduce cost, eliminate rework, and improve consistency.

Team Leadership and Development

• Lead, supervise, and develop field leadership (foremen, crew leaders, operators).
• Conduct training, coaching, performance reviews, and corrective action when required.
• Build and maintain a positive, disciplined, high-standard culture.
• Support hiring, onboarding, and crew staffing to ensure routes and jobs are properly manned.

Forecasting, Scheduling, and Labor Management

• Own weekly scheduling and production planning using Aspire.
• Manage labor planning and staffing levels to meet production goals and financial targets.
• Monitor labor hours, job pacing, and daily execution to hit budgeted performance.
• Coordinate material needs, job preparation, and equipment readiness ahead of schedule.

Procurement, Inventory, and Equipment Readiness

• Ensure products and materials are sourced from preferred vendors and staged correctly.
• Maintain appropriate inventory levels to meet demand without waste or overstocking.
• Coordinate with Fleet leadership to ensure equipment tracking, preventative maintenance, and readiness standards are met.

Safety, Compliance, and Risk Management

• Ensure compliance with company safety standards, DOT requirements, and industry regulations.
• Lead daily safety execution (for example: Stretch and Flex, gate checks, PPE compliance, equipment inspections).
• Identify risks early and implement corrective actions immediately.
• Conduct audits and maintain required documentation.

Reporting, KPIs, and Performance Metrics

• Track key performance indicators (KPIs) tied to labor, schedule adherence, job profitability, and quality.
• Provide daily operational updates to Branch Leadership with clear wins, issues, and solutions.
• Use company tools to drive decisions and accountability (for example: Aspire, 90.io, reporting dashboards, job costing).

Customer Satisfaction and Jobsite Quality

• Ensure field execution supports an excellent client experience and consistent quality.
• Address operational issues that impact client satisfaction quickly and professionally.
• Partner with Account Management to align service expectations, priorities, and communication.

Project Management and Growth Support

• Lead or contribute to operational initiatives that improve profitability, capacity, and service reliability.
• Coordinate across departments (operations, fleet, admin, sales, account management) to deliver branch goals.
• Ensure work is delivered on time, within scope, and within forecast.

Collaboration and Communication

• Serve as the operational bridge between office and field.
• Communicate expectations clearly to crews and hold follow-through accountable.
• Collaborate with vendors and partners to optimize execution and responsiveness.

What We Are Looking For

• Associate or bachelor’s degree in Landscape Management, Business, or related field preferred; equivalent industry experience considered.
• 7+ years of experience in commercial landscaping, construction, snow operations, or similar service industry.
• 2–3+ years of leadership experience managing field teams.
• Applicator license (pesticide/fertilizer) preferred, as applicable.
• Proficiency with Microsoft Office (Excel, Word, Outlook) and operational software; Aspire experience strongly preferred.
• Comfortable using mobile tools for field reporting, communication, and app-based workflows.
• Ability to perform in a fast-paced, weather-driven environment with changing priorities.
• Bilingual (English/Spanish) preferred.
• Strong written and verbal communication skills.
• Proven ability to build a team-oriented, accountable, high-performance culture.

Interested Candidates Should Contact Chris Kugler, Talent Acquisition Specialist: Chrisk@totalturfservices.com

The Arrimour Group is an Equal Employment Opportunity Employer.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person