Customer Reference Lab Director

Job Description

As the Customer Reference Lab Director, you will operate as the senior portfolio owner within Oracle's Customer Reference Lab - a centralized team dedicated to delivering a responsive, single point of coordination for enterprise customer reference needs. In this highly visible role, you will lead the intake, prioritization, and orchestration of customer reference requests, ensuring every ask is owned with operational rigor and delivered to meet strategic objectives. You'll facilitate partnerships across development, corporate marketing, and regional teams, clarifying priorities, aligning timelines, and driving stakeholder satisfaction.

Your ability to navigate ambiguity, manage a fast-moving pipeline, and cultivate executive-level relationships will be critical to positioning Oracle's customer advocates in key campaigns and industry events. Through proactive communication, streamlined processes, and disciplined governance, you will elevate the impact of customer reference programs, showcasing Oracle innovation through the voices of our most valued customers.

Responsibilities

Key Responsibilities

• Serve as a senior portfolio owner within the Customer Reference Lab, acting as the primary coordination point for regional customer reference asks.

• Build and maintain trusted relationships with executive and senior stakeholders; create a consistent engagement cadence and governance model.

• Lead end-to-end intake and qualification of customer reference requests; clarify objectives, success criteria, timelines, and required assets.

• Prioritize and manage a pipeline of reference asks across campaigns, events, executive engagements, and strategic initiatives; track status and drive timely execution.

• Partner with development, corporate marketing, and regional teams to align on priorities and ensure readiness for customer reference activities.

• Facilitate recurring stakeholder reviews (e.g., pipeline/priority calls), provide concise executive-ready updates, and proactively manage risks, tradeoffs, and expectations.

• Identify, manage, and represent customer reference opportunities (speakers, case studies, quotes, participation in launches/events), ensuring appropriate fit and impact.

• Develop clear briefings and supporting materials for internal teams and customers to enable successful participation and consistent messaging.

• Continuously improve the stakeholder experience by refining processes, documentation, and reporting for speed, transparency, and quality.

Suggested Skills

• Executive stakeholder management; executive presence and influence without authority

• Portfolio/program management; pipeline intake, prioritization, and governance

• Customer advocacy/reference management or customer marketing experience

• Cross-functional leadership across development, marketing, and regional organizations

• Strong facilitation skills; ability to drive alignment and decisions in senior forums

• Clear, concise executive writing (briefs, one-pagers, status reports)

• Operational rigor: tracking, reporting, SLA/throughput mindset, continuous improvement

• Ability to manage ambiguity, competing priorities, and sensitive asks with discretion

• Experience supporting customer speakers, case studies, or high-visibility campaigns/events

• Analytical skills to communicate portfolio health and outcomes via metrics

Basic Qualifications (required)

• 10+ years building executive relationships and customer-facing programs with enterprise customers, including direct engagement with C-suite and senior IT/business leaders.

• Proven experience managing strategic reference or customer advocacy programs for large enterprises.

• Demonstrated cross-functional program management skills, collaborating with Sales, Product, Marketing, and Legal to deliver customer commitments.

• Exceptional executive communication and presentation skills; proven ability to distil complex technical/business topics into compelling executive narratives.

• Willingness and ability to travel ~25% and engage onsite with customers across North America.

• Bachelor's degree or equivalent experience.

Why Join Us

Shape the way the world views Oracle by managing a portfolio of Customer Reference asks that place our customers at the heart of our most strategic campaigns and events. In this highly visible, senior-level role, you will drive engagement excellence, foster deep executive partnerships, and elevate Oracle's narrative through the success of our customers. Become a key voice in Oracle's ongoing story of innovation and success.

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Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $139,400 to $291,800 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC6

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.