Care Manager

Job Title: Care Manager
Location: Catholic Archdiocese of Philadelphia, PA
Job Type: Full-Time
Reports to: Vice President of Care Management

This position has no BED SIDE care with our members.

About the Role:
As a Care Manager, you will serve as a trusted guide and advocate for the clergy of the Catholic Archdiocese of Philadelphia, helping them navigate the complexities of healthcare while supporting their overall well-being. Rather than providing hands-on clinical care, you will serve as a compassionate coordinator and advocate — ensuring clergy receive the right care, in the right place, at the right time.

This member advocate role blends purpose-driven service with professional expertise, offering the opportunity to build meaningful relationships while helping clergy access the resources they need to flourish. If you are passionate about supporting others, thrive in a mission-centered environment, and want to make a meaningful difference in the lives of those who serve the Church, this role offers a rare and fulfilling opportunity

Key Responsibilities:

• Member Support & Relationship Building
• Build trusted relationships with clergy through regular outreach and personal visits.
• Serve as a primary point of contact for clergy needing assistance navigating healthcare and benefits.
• Identify unmet needs and proactively connect clergy with appropriate services and resources.
• Promote preventive wellness by educating members on health initiatives and available resources.
• Provide educational materials and resources focused on prevention, wellness, and chronic disease management.
• Provide clear, accessible health information to help members understand and utilize their benefits.
• Proven experience in crisis management, crisis intervention, or behavioral health services with a focus on vulnerable populations.
• Strong background in social work, addiction counseling, or related fields; certification in motivational interviewing is highly desirable.
• Demonstrated supervising experience leading teams or mentoring staff in social service settings.
• Knowledge of child welfare systems, Medicare regulations, Section 8 housing policies, and workforce development initiatives.
• Excellent communication skills with the ability to build trust and rapport quickly with diverse clients.
• Ability to handle sensitive situations involving child care issues or mental health crises with professionalism and compassion.
• Valid license or certification relevant to social work or behavioral health practice preferred. Join us in making a meaningful difference! This paid position offers an opportunity to empower individuals through dedicated care coordination while advancing your career in social services and community support initiatives.

Care Coordination & Navigation

• Coordinate medical, dental, and specialist appointments to ensure seamless care experiences.
• Assist members in navigating healthcare systems and provider networks.
• Support benefit coordination and collaborate with plan design vendors when needed.
• Coordinate third-party services when needed (DME, home health, specialty providers, etc.).
• Connect members with community resources including transportation, home care, and support services.

Advocacy & Clinical Support

• Conduct on-site hospital visits and serve as an advocate for members during hospitalizations.
• Provide post-hospitalization follow-up and care coordination.
• Conduct on-site visits to members in facilities including assisted living, skilled nursing facilities, retirement homes, and hospitals.
• Conduct home safety assessments and arrange modifications or meal services when needed.
• Assist with remote monitoring tools such as glucometers, blood pressure cuffs, and alert systems.

Collaboration & Program Support

• Collaborate closely with Meta Care’s support team including pharmacists, nutritionists, and social workers.
• Collaborate with Client leadership to ensure strong communication and coordination of services.
• Work collaboratively with Client-affiliated ministries and services including retirement homes and assisted living facilities.
• Participate in client meetings to identify needs and ensure comprehensive support.
• Develop outreach initiatives to increase awareness of available services and benefits.

Documentation & Professional Standards

• Must successfully complete background checks and all required screenings.
• Maintain accurate and timely documentation of member interactions and services provided.
• Maintain strict confidentiality in accordance with PHI and HIPAA guidelines.
• Engage respectfully and professionally with clergy members and colleagues.
• Travel as needed to member locations and events.
• Perform additional duties as assigned by the Vice President of Care Management

Who We’re Looking For:

• Minimum 3 years of healthcare experience required.
• Preferred LPN or RN (active license not required). Ideal for nurses seeking a meaningful non-bedside role.
• CNA or Medical Assistant backgrounds are also encouraged (active license not required).
• Experience in clinical or medical office settings with a passion for helping individuals navigate the healthcare system.
• Exceptional communication and listening skills with the ability to offer emotional support.
• Strong organizational abilities and attention to detail.
• A humble, service-oriented demeanor and genuine desire to support others.
• Ability to work independently while collaborating with healthcare professionals and the Meta Care team.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Compensation & Benefits:

• $55,000 - $62,000 based on experience and qualifications.
• Full-Time employees are eligible to receive: Medical, dental, and vision insurance; Retirement plan; Seven (7) paid holidays; Vacation and sick leave; Company contribution of 90% toward individual medical premiums

Availability: This position is available immediately. If you are compassionate, detail-oriented, and inspired by the opportunity to support clergy members in their health and wellness journey, please submit your resume and a cover letter to REC@metacareusa.com

Pay: From $52,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person