Marketing Operations Coordinator

Mission: To inspire and engage our community through exceptional musical and educational programs.

Vision: To be a premier cultural destination and leading performing arts organization that sparks lasting connections and transformative impact for all of Charleston.

The Charleston Symphony is one of the fastest growing Orchestras in the United States and is a forward-thinking orchestra in one of the nation’s most dynamic and thriving cities. Concert attendance has increased by over 75% since before the pandemic, reflecting the community’s strong support for live music. Following a successful inaugural endowment campaign that surpassed $15 million, a second campaign is underway to further strengthen the Symphony’s long-term artistic and financial foundation. In 2025, the CSO marked a major milestone with its debut at Carnegie Hall.

Rooted in 90 years of artistic tradition and guided by core values of excellence, collaboration, integrity, and innovation, the CSO is focused on attracting and retaining outstanding talent while building a sustainable future that supports competitive compensation and continued growth. Staff members have the opportunity to play a meaningful role in a thriving organization while living and working in a vibrant cultural city known for its rich history, dynamic arts scene, and coastal beauty.

The Opportunity

The Marketing Coordinator plays a key role in driving ticket sales, growing audiences, and bringing the Charleston Symphony’s new and vibrant brand to life. This role blends together a range of responsibilities including campaign execution, audience data strategy, and marketing operations, contributing directly to more than $2M in annual ticket revenue. Working within an agile and collaborative team, this position offers hands-on experience across all areas of marketing, from CRM and budgeting to partnerships and content, making it an ideal opportunity for someone eager to build a well-rounded marketing career in a fast-growing and service-oriented organization.

Duties and Responsibilities

1. Marketing Operations & Campaign Execution

• Support and implement subscription and single-ticket campaigns in alignment with revenue goals and marketing strategy
• Coordinate campaign timelines, deliverables, and cross-channel execution to ensure consistency and timeliness
• Maintain and track the marketing content calendar across all platforms
• Support grassroots marketing initiatives and identify opportunities to grow group sales and community presence
• Coordinate cross-promotional partnerships to expand brand visibility and audience reach
• Manage relationships with marketing vendors, including invoice processing and budget tracking
• Maintain updated marketing budget to ensure accurate tracking of campaign expenses
• Provide on-site support for concerts and represent the CSO at community events

2. Audience Data and CRM Strategy

• Serve as a key resource for patron data, audience insights, and reporting needs
• Generate and analyze ticketing reports to support data-driven decision-making
• Assist in audience segmentation strategies to enhance campaign targeting and effectiveness
• Maintain and update patron records, email lists, and mailing databases
• Manage CRM tools and analytics platforms to support audience growth and retention
• Provide ticket sales and patron support as needed

3. Communications and Content Coordination

• Coordinate logistics for photo and video shoots, ensuring alignment with campaign and branding needs
• Support media relations efforts, including press release development and outreach coordination
• Research and develop written content related to programming, artists, and organizational initiatives
• Assist in the execution of email marketing campaigns
• Collaborate on social media scheduling and content execution with the Marketing & Design Manager
• Support website updates and digital content publishing
• Deliver excellent customer service through patron communications across multiple channels

4. Team Support and Cross-Department Collaboration

• Partner with internal departments to support marketing needs across performances, education, and community engagement initiatives
• Provide administrative and operational support to the Director of Marketing as needed
• Contribute to a collaborative, agile team environment focused on achieving organizational goals
• Take on additional projects and responsibilities in support of the CSO’s growth and evolving marketing strategy

Ideal Candidate

• Bachelor’s degree (Marketing, Communications, Arts Management, or related field)
• Previous work experience in the performing arts or nonprofit sector is preferred
• Experience with CRMs (Tessitura, PatronManager, Spektrix, Salesforce, etc.) and/or database management
• Comfortable with data analysis and reporting
• Experience with website management is a plus (WordPress, CraftCMS)
• Extremely strong organizational skills
• Excellent communication skills
• Ability to manage multiple projects at once
• Curious, and a creative thinker
• A flexible team player who can also work independently
• Availability and enthusiasm to work evenings/weekends as needed
• A passion for the performing arts and an understanding of classical music is essential!

Compensation: Up to $50K, commensurate with experience

Benefits: Health Insurance, 401k matching program, three weeks paid vacation, long term disability, paid holidays, flexible hours

Prior to being offered employment with the CSO, all potential employees are subject to the CSO’s administrative hiring procedures, including but not limited to reference checks and background checks.

How to Apply: Please submit your cover letter and resume to hr@charlestonsymphony.org with “Marketing Operations Coordinator” in the subject line.

Pay: Up to $50,000.00 per year

Work Location: Hybrid remote in Charleston, SC 29403