IT Customer Support & Technical Services Analyst I

Location:

Junction Building - HQ

Department:

ITS Provider Opex

Weekly Hours:

Status:

Full time

Shift:

Days (United States of America)

Job Summary:

As the IT Analyst for Customer Support and Technical Services, you will provide support to the ProMedica user community by resolving incidents and problems with PCs, laptops, printers, and other peripherals by working with users over the phone, through remote access or in person.

You will assist with escalated ticket issues and recognize trends with system-wide impact and create PRB tickets.

You will activate Directory user and device administration and enter/complete standard, security, and purchase requests.

The above summary of accountabilities is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.

REQUIREMENTS

• Associates Degree, technical certificationor equivalent experience in providing end user technical support.

• 1year of experience

• A+ certification

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus (https://www.promedica.org/Pages/about-us/default.aspx) .

Benefits:

We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It's what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace