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Apr 30, 2026

Veteran's Service Officer (4769-70)

Job Description

Veterans Service Commission of Hamilton County

230 EAST NINTH STREET, SUITE 1100, CINCINNATI, OH 45202
WWW.HCVSC.ORG | PHONE: (513) 946-3300 | FAX: (513) 946-3320

JOB POSTING





Appointing Authority: Veterans Service Commission (4769-70) Civil Service Status: Classified Classification Title: Veterans Service Officer Employment Status: Full-Time Reports to: Claims Manager FLSA Status: Exempt
Salary: $60,000

GENERAL DESCRIPTION:

Under the direction of the Executive Director and supervision of the Claims Manager, the Veterans Service Officer advises and assists active military personnel, veterans, spouses, surviving spouses, children, parents, and dependents of veterans on presenting claims as well as obtaining rights and benefits available under federal, state and county laws.

QUALIFICATIONS:

Shall be a veteran pursuant to Ohio Revised Code (O.R.C.) Section 5901; possession of an honorable discharge (DD214) from the U.S. Armed Forces, that reflects at least 90 days active duty outside of training. High school diploma or equivalent; two years’ experience working with the public; or equivalent combination of education and/or professional experience.

LINCENSURE OR CERTIFICATION REQUIREMENTS:

  • Possess a valid driver’s license.
  • Remain insurable under the county’s vehicle insurance policy.
  • Maintain necessary certification as a Veterans Service Officer; and
  • Complete and pass a BCI/FBI background check.

EQUIPMENT OPERATED:

Motor vehicles, personal computers, fax machine, copier, calculator, micro-fiche, paper shredder, printers, and/or other modern office equipment.

ESSENTIAL FUNCTIONS OF THE POSITION:

  • Advises and assists persons in the Armed Forces of the United States, veterans’ spouses, surviving spouses, children, parents, and dependents of the veteran in presenting claims or obtaining rights or benefits under any law of the United States or of this state, including but not limited to service-connected compensation, non-service disability pension, survivors’ pension, documents and award requests, discharge upgrades, health benefits, and educational benefits;
  • Determines appropriate benefits for clients; obtains documents necessary to substantiate claims (e.g. medical evidence, service history, employment verification and history, witness statement, birth certificate, death certificates, marriage license, divorce documentation, custody document).
  • Maintains files of all documentation provided to establish and support claims for benefits; develops professional relationships with clients; works in conjunction with local, county, state, and federal agencies to advocate for clients.
  • Refers clients to the HCVSC Emergency Financial Assistance program.
  • Ensures that applications for aid regarding the burial of eligible indigent clients are complete; Assists with applications for grave markers and burial flags; and
  • Participates in civic functions as well as outreach events to inform the public of services rendered for veterans and dependents.

OTHER DUTIES AND RESPONSIBILITIES:

  • May perform home visits when necessary to verify the information provided by the veteran and assist in the benefit application process.
  • Reports known and suspected cases of fraud and/or misrepresentation to the appropriate persons and agencies.
  • Attends continuing education classes; maintains awareness of all laws, policies, and procedures affecting veterans and their dependents; attends seminars and schooling that may require out-of-town travel.
  • Must be able to obtain and maintain accreditations through the Ohio Department of Veterans Services and other national accredited organizations; and
  • Performs other job-related duties as required.

MINIMUM ACCEPTABLE CHARACTERISTICS:

  • Knowledge of government process; veterans service commissions laws and/or regulations; agency goals and objectives; departmental policies and procedures; public relations; office practices and procedures; records management; office management; public administration; and case management; and
  • Ability to interpret a variety of instructions in written, oral, picture, or schedule form; calculate fractions, decimals, and percentages; prepare accurate documentation; communicate effectively; understand a variety of written and/or verbal communications; interpret results, draw conclusions, and take recommended action; develop and maintain effective work relationships, including individuals, departments, and/or agencies; travel to and gain access to work site.
DEADLINE TO APPLY:
Until position is filled.
Submit CV and Resume to katie.finley@hamiltoncountyohio.gov



The HCVSC is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law.

ID

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