Clinic Patient Support Technician AOP Medication Mobile Unit

Clinic Patient Support Technician AOP Medication Mobile Unit

Clinic Patient Support Technician - AOP Medication Mobile Unit - 39760 University Staff Description

University of Colorado Anschutz Medical Campus

Department: Psychiatry - Addiction Research & Treatment Services (ARTS) Adult Outpatient Program

Job Title: Clinic Patient Support Technician - AOP Medication Mobile Unit

Position #: 00835520 - Requisition #: 39760Job Summary:

The Clinic Patient Support Technician primarily provides administrative and reception support for the University of Colorado ARTS Medication Mobile Unit (MMU), ensuring smooth and professional operations at service locations. Key responsibilities include patient check-ins, appointment scheduling and confirmation, payment collection, maintaining accurate financial records, and coordinating with ARTS Centralized Billing and Management. This position also involves overseeing supply inventory, supporting abstinence monitoring protocols, and ensuring a safe and welcoming environment for patients and staff through effective crowd management. When the MMU is in operation, the Clinic Patient Support Technician supports service delivery at various Metro Denver locations; when not in use, the role is based at the ARTS Westside Center for Change or other ARTS clinics. In addition to administrative duties, the position is responsible for the safe and competent operation, maneuvering, and storage of the MMU.

This position is typically required to work from 6:00am-2:30pm, occasionally for a limited number of hours on Saturdays, from 6:00am-10:00am. The working hours for this position may deviate from posted working hours due to project or clinic needs, traffic, weather conditions, vehicle repairs/maintenance, or other factors that may affect the operational schedule of the MMU.

Key Responsibilities:

• Provide excellent customer service by proactively acknowledging and greeting patients receiving services on MMU, providing information, and other services as necessary for the smooth and safe delivery of services.
• Oversee front desk/administrative activities onboard the MMU, or at an ARTS AOP clinic.
• Control the flow of people in, around, and outside of the MMU at manageable levels.
• Collaborate closely and regularly with the ARTS Facilities and Fleet Vehicles Manager for vehicle maintenance, repairs, and other tasks for the MMU.
• Maintain any required certifications in emergency response, basic life support, and other areas as required by the University of Colorado, ARTS, as well as applicable federal and/or state law or regulation.
• Reliably and consistently drive, operate, and park the MMU in a safe, competent, courteous, and prudent manner at all times.
• Maneuver the MMU to/from its daily parked location at an AOP clinic or ARTS facility, and the location(s) where the MMU will provide treatment and services to patients.

Work Location:

Onsite - At ARTS clinic locations located in Denver, Arvada, and Aurora, as well as potential periodic duty on the ARTS Medication Mobile Unit.Why Join Us:

The ARTS Adult Outpatient Program and its dedicated team of professionals are leading the fight against substance use disorder (SUD) across the greater Front Range and Metro Denver areas. We have several clinics located in the

greater Metro Denver area, as well as a Medication Mobile Unit that brings medication assisted treatment and services to patients. Join our team for a rewarding, long-term career at the University of Colorado, and to make an important, vital impact in our community.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.Qualifications:

Minimum Qualifications:

• Three (3) years of general clerical experience, such as working in a front desk/reception role.
  • Substitution: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to three (3) years.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• High school diploma, GED (or equivalent) or higher.
• Experience working in a behavioral health, mental health, psychology, health care, or closely related workplace setting.
• Experience working with individuals in medication assisted treatment (MAT).
• Experience providing support to clients, families, staff, and other stakeholders in a substance abuse treatment setting.
• Experience with procurement, purchasing, billing and/or contract management.
• Experience processing financial documents such as invoices and expenses, tracking expenditures.
• Experience with utilizing electronic health records and online billing systems.
• Bilingual in English/Spanish.
• Possess a current and valid Certified Addiction Technician (CAT) certification or higher, in good standing with the Colorado Department of Regulatory Agencies (DORA).
• Experience working with clients who are involved with probation, human services, social services, criminal justice programs, and/or other referral sources.
• Prior work experience in driving, parking, and/or safely maintaining a large vehicle such as a large passenger van, bus, recreational vehicle, or cargo truck.

Knowledge, Skills and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Excellent interpersonal skills.
• Ability to understand, determine, and apply appropriate rules and regulations from various sources, regulators, and/or authorities.
• Attention to detail.
• Basic computer knowledge, including Microsoft Word, Excel, and Outlook.
• Ability to work independently with minimal supervision.
• Ability to manage difficult behaviors and engage effectively with individuals living with substance use disorder.
• Ability to be open-minded and nonjudgmental.
• Ability to establish boundaries with patients if and as needed.
• Ability to exercise discretion and protect patient confidentiality (for example, HIPAA).
• Ability to control the flow of people to maintain order and security.
• Ability to work comfortably with patients who are referred from various sources, including parole/probation departments, department of social services, and other entities who work with patients with substance use disorder.

Conditions of Employment:

• Possess a valid driver's license that allows the individual in this position to operate the Medication Mobile Unit in the state of Colorado in accordance with applicable federal and/or state regulations.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.
2. Curriculum vitae / Resume
3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Heidi McKinnon, heidi.mckinnon@cuanschutz.eduScreening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by May 30th, 2026.Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $51,873 - $67,436.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation CalculatorEqual Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.

Application Materials Required: Cover Letter, Resume/CV, List of References Job Category
: Professional Support Services Primary Location
: Aurora Department: U0001 -- Anschutz Med Campus or Denver - 20280 - SOM-PSYCH-ARTS SP/G Schedule
: Full-time Posting Date
: Apr 27, 2026 Unposting Date
: Ongoing Posting Contact Name: Heidi McKinnon Posting Contact Email: heidi.mckinnon@cuanschutz.edu Position Number: 00835520

To apply, visit https://cu.taleo.net/careersection/2/jobdetail.ftl?job=39760&lang=en

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