Customer Care Representative

Job Title: AdministratorJob Description

In this position, you will process dealer paperwork in compliance with customer service level agreements and work in a third-party vendor system to manage and update work orders.

Responsibilities

• Process invoices and manage invoices for customers.

• Utilize SAP to monitor work orders.

• Maintain open communication with dealers through timely email responses.

• Address dealer inquiries on rentals, invoices, quotes, and IVR system difficulties.

• Collaborate with the Fleet Services team to resolve processing issues.

• Generate and provide routine (daily and monthly) communications using SAP and Excel.

• Distribute and maintain PM notifications for dealers.

• Respond to client requests.

• Load Work Orders in SAP for the billing department.

• Communicate with dealers who are not compliant with contracted agreements.

Essential Skills

• 1+ year of administrative experience in the most recent role.

• Proficiency in invoicing software such as SAP and Microsoft Office Suite, including Outlook, Excel, and Word.

• Strong knowledge of Excel, including Pivot Tables and Formulas.

Additional Skills & Qualifications

• Prior invoicing experience is a plus.

• Familiarity with Purchase Orders.

Work Environment

This role is based in a manufacturing facility that produces forklifts and industrial lift equipment. Work hours are 8 hours a day between 7am and 5pm, with a 1-hour lunch break. You will have your own cubicle area. The position is hybrid, with in-office work required from Monday to Wednesday, and remote work available on Thursday and Friday.

Job Type & Location

This is a Contract position based out of COLUMBUS, IN.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in COLUMBUS,IN.

Application Deadline

This position is anticipated to close on May 10, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.