IT Support Technician

Job Description

Insight Global is seeking an Entry Level IT Support Technician (Level 1) to work onsite with one of our largest clients, headquartered in Hudson, OH. In this role, you'll support a large, nationwide organization and gain real-world IT experience in a fast paced environment.

Responsibilities:

• Assist with a large-scale device rollout, including laptops, desktops, printers, and iPads across 250+ office locations

• Provide Tier 1 IT support for internal users, assisting with basic troubleshooting and technical issues

• Set up, image, deploy, and replace end user hardware

• Escalate more complex issues to higher-level IT teams when needed

• Deliver a positive, customer focused support experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Hands on experience in a professional IT support environment (internships, co ops, or school-based IT roles accepted)

• Basic understanding of Tier 1 hardware and software support, including laptops, PCs, printers, and mobile devices

• Strong customer service and communication skills with a willingness to help end users