Principal Product Manager

Job Description

A client/employer of Insight Global is seeking a Principal Product Manager to lead strategy for their Returns and Post-Purchase portfolio. This role is responsible for defining and unifying the future of returns, tracking, and post-purchase digital experiences across the digital platform. This is a highly strategic role with strong executive visibility, operating at the intersection of e-commerce, logistics, SaaS-inspired digital experiences, and go-to-market strategy. The ideal candidate brings a deep understanding of post-purchase customer needs and the ability to connect fragmented solutions into a scalable portfolio vision.

Key Responsibilities

Portfolio Strategy & Vision

Establish and own the end-to-end product strategy for the Returns and Post-Purchase portfolio.

Define a unified vision across multiple return-related products and initiatives to bring cohesion and clarity to the roadmap.

Product Leadership & Execution

Drive prioritization, roadmap planning, and cross-team execution

Balance long-term strategy with near-term delivery of customer-facing digital solutions.

Post-Purchase Experience Innovation

Design and evolve digital touchpoints consumers interact with after purchase

Ensure solutions are interesting, intuitive, and differentiated to drive customer adoption and loyalty.

Go-to-Market Strategy

Develop the go-to-market strategy for the Returns portfolio.

Partner closely with various teams to articulate value propositions and enable customer conversations.

Executive Communication & Influence

Present strategy, progress, and trade-offs to senior leadership with clarity and confidence.

Translate complexity into executive-level narratives that align teams around shared outcomes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Proven experience leading post-purchase or returns-focused digital products

Strong background in e-commerce, retail technology, logistics, or transportation domains

Experience managing product portfolios with multiple cross-functional teams and complex stakeholder environments

Demonstrated ability to define high-level product strategy aimed to drive detailed execution

Familiarity with SaaS business models, go-to-market motions, and platform ecosystems

Exceptional communication skills with the ability to influence at the executive level