Client Success - Client Partner - Req#585

Who we are...
As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.
Inspiring you to become extraordinary in work and life.

What we need…
COCC is currently seeking a Client Partner to serve as a liaison between COCC and its clients. The Client Partner will be the primary contact for the client on all strategic initiatives, new products and services, development requests, project guidance, and escalation of issues. The ideal candidate will provide value to COCC by ensuring the client’s needs are being met. This person will also be tasked with communicating the client’s voice appropriately, understanding their strategic goals, driving and facilitating interaction between the client and COCC management and departments, and expanding the client relationship with COCC.
What’s in it for you…
COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:

• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs

What you’ll do…

• Prepare, attend, and follow up on client meetings
• Discuss Financial Institution/COCC direction, industry trends, strategy and client relationship
• Discuss COCC’s current/prospective product offerings that apply to the Financial Institution
• Responsible for the overall relationship/management of the client; provide client support on an ongoing basis
• Provide point of escalation for issues and work with internal departments and management for resolution
• Provide system support as appropriate utilizing system knowledge gained through training
• Provide Management updates to Financial Institution and COCC
• Provide Project Management and oversight of projects to clients as requested
• Attend and participate in Committee meetings, COCC User Meetings, etc.

What you’ll bring…

• Bachelor’s degree is preferred for this role but will consider appropriate work experience and/or relevant certifications.
• Ten or more years’ experience in the banking/financial services industry
• Strategic and functional knowledge of all COCC products and services
• Dynamic personality
• A self-starter that can work at a very fast pace
• True Professional with strong communication skills and attention to detail
• Must be abreast on industry trends and understand the regulatory environment
• Proficient in Microsoft Office programs
• Travel 40% to 50% of the time
• Local candidates are preferred for this role

The salary range for this position is $84,000-95,000/annually

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you.