On Road Safety Supervisor

POSITION SUMMARY
The On-Road Safety Supervisor is a field-based supervisory position within the Safety & Compliance Department, responsible for monitoring and evaluating paratransit drivers’ performance in real-world operating conditions. This role is critical to upholding the organization’s commitment to passenger safety, regulatory compliance, and service excellence. The On-Road Safety Supervisor conducts unannounced field observations, leads accident and incident investigations, and delivers immediate performance coaching to drivers across the service area.
KEY RESPONSIBILITIES
Field Observation & Performance Monitoring

• Conduct unannounced on-road observations of paratransit drivers to evaluate safe driving practices, passenger assistance techniques, and adherence to company policies and procedures.
• Assess driver compliance with ADA regulations, vehicle securement protocols, and service standards during active revenue service.
• Document field observation findings using standardized evaluation forms and submitting timely written reports to the Safety Manager.
• Monitor driver behavior patterns and identify systemic performance deficiencies across the fleet.

Accident & Incident Investigation

• Respond promptly to accidents, incidents, and passenger complaints in the field, serving as the on-scene supervisory representative.
• Conduct thorough investigations, including gathering driver and witness statements, photographing scenes, reviewing onboard vehicle data and camera footage, and coordinating with law enforcement as required.
• Prepare detailed, objective investigation reports with findings, contributing factors, and recommended corrective actions.
• Maintain accurate records of all incidents, complaints, and investigations in the safety management system.
• Collaborate with the Safety Manager and HR Department on disciplinary follow-up and corrective action plans.

Coaching, Training & Compliance

• Provide immediate, constructive coaching and corrective feedback to drivers following field observations or incidents.
• Identify recurring trends in safety performance data and recommend targeted corrective actions, refresher training, or policy updates.
• Assist the Training Department with behind-the-wheel evaluations and remedial training sessions as needed.
• Promote a culture of safety awareness and accountability throughout the driver’s workforce.
• Ensure compliance with all federal, state, and local transportation regulations, including ADA, DOT, and SEPTA requirements.

QUALIFICATIONS & REQUIREMENTS
Education & Experience

• High school diploma or GED required or relevant coursework in transportation, safety, or a related field preferred
• Minimum 3 years of experience in paratransit, fixed-route transit, or transportation operations
• Prior supervisory, field training, or safety investigation experience strongly preferred
• Equivalent combination of education and experience will be considered

Licensing & Certifications

• Valid driver’s license with a clean driving record (MVR will be reviewed)
• Current DOT medical examiner’s certificate preferred
• Defensive driving or safety certification (e.g., Smith System, PTSI) a plus Knowledge, Abilities & Skills
• In-depth knowledge of ADA paratransit regulations, safe driving standards, and passenger assistance techniques
• Familiarity with DOT, and applicable federal and state safety regulations
• Strong investigative skills with the ability to gather evidence, interview witnesses, and produce objective written reports
• Excellent verbal communication and interpersonal skills; ability to deliver constructive feedback professionally
• High level of integrity, objectivity, and sound judgment in the field
• Proficiency in Microsoft Office; experience with safety management or fleet tracking systems preferred
• Ability to work variable hours, including evenings, weekends, or early mornings as operational needs require

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• This is a field-based position; most of the work is performed in a agency vehicle while conducting on-road observations across the service area.
• Exposure to varying outdoor weather conditions, traffic environments, and occasional accident scenes is expected.
• Must be able to respond to incidents across the service territory, including during non-standard hours.
• Ability to assist with vehicle inspections and mobility device handling, including lifting up to 50 lbs., is required.