Coffee Shop Shift Supervisor - Social Enterprise

About the Employer:

Anastasia and Katie’s and the Good and Strong Cafe are social enterprises of Mi Work Matters. Founded in 2018, Mi Work Matters is a Livonia, Michigan-based 501(c)(3) with a mission to create life-changing employment opportunities for people with intellectual and developmental disabilities (I/DD) through innovative workforce training, advocacy, and community partnerships.

About the Job:

A&K’s Good and Strong Coffee Shop, located onsite at the new Livonia Senior Wellness Center, is looking for an energetic, enthusiastic people-person, passionate about furthering the mission of Mi Work Matters. A commitment to excellent customer service, high quality menu implementation, excellent communication skills and passion/ability to mentor employees with and without disabilities is required. All tasks must be done with the end goal in mind: to provide job skills and work opportunities to help adults with developmental disabilities thrive in our supported employment program at the coffee shop and beyond. Find more info: https://www.anastasiaandkatiescoffee.com/job-openings

Responsible for preparing made-to-order food and beverages in an organized and safe way for coffee shop guests. Also responsible for greeting customers, taking orders, performing cashier duties, cleaning, and independently opening and closing the cafe. Our cafe team members and team supervisors power our cafe, creating delicious food and drinks, as well as creating an inclusive, and safe space where everyone feels welcome!

In addition to team member responsibilities, shift supervisors are also responsible for team management during their shift, including role-modeling positivity and professionalism, task delegation, mentorship, training, and support, creating a positive team work environment, and maintaining an inclusive, welcoming cafe environment. Shift supervisors are essential to supporting busy, productive work flow, supporting team members’ well-being and support needs, wowing customers, and maintaining a positive atmosphere in the cafe! This job demands an abundance of patience, kindness, and consideration for others and their unique support needs and working styles!

Schedule and Compensation:

Part-time position to start, averaging approximately 27-32 hours per week, Monday through Friday, during current hours of operation (8:00 AM – 3:30 PM). Typical shifts are approximately 7.5 hours, depending on season and business needs.

Availability and flexibility to cover occasional call-ins within weekday operating hours (8:00 AM – 3:30 PM) is strongly preferred.

Additional hours may become available over time.

Pay rate for this position is $14-17/hour. Perks include: snacks, meals, employee discounts, and making a difference every day!

Job duties and required skills also include, but are not limited to:

Staying focused and positive while working in a fast-paced, social environment

• Ability to stand for 8+ hours a day
• Counting/ stocking of inventory etc.
• Keeping a positive and helpful attitude
• Working effectively as part of a team
• Willingness to regularly complete messy tasks (i.e. washing dishes and sinks, mopping floors, etc.)
• Modeling patience, kindness, growth mindset, and creative problem solving at all times

Safety and cleanliness

• Following safe food handling practices
• Maintaining a clean work environment
• Safely handling hot items and sharp items
• Safely navigating a small kitchen
• Prepping food safely and efficiently

Training and Team Support

• Maintaining a positive attitude, patience, and growth mindset
• Mentoring team members on job skills
• Monitor for employee support needs and safety
• Support management in brainstorming and creating training and accommodations
• Safely handling hot items and sharp items
• Use safety lingo such as “behind”, “sharp”, “door”, “corner” when applicable
• Safely navigating a small kitchen and prep space

Team supervision and management tasks:

• Maintain professional attitude
• Confident and comfortable opening, closing, and working independently
• Track attendance, timeliness, and sign-in of team members
• Maintain confidentiality
• Problem solving

Learning and managing tasks

• Quickly changing tasks, multitasking, and prioritizing tasks
• Constructive task delegation
• Desire to learn new skills
• Learning our menu options
• Following various multi-step recipes to prepare made-to-order drinks and food items in a consistent, timely manner (ie, making and cutting sandwiches, combining smoothie ingredients, etc.
• Problem solving and/or timely communication when issues arise

Completing Key Tasks

• Using a tablet and printed order tickets to accurately enter, check, and understand customer orders
• Counting money accurately and timely
• Opening and closing cash register/POS; problem solving POS when issues arise.
• Opening and closing the shop independently
• Bending, stooping, or reaching (ie, frequent restocking of supplies and merchandise, cleaning, etc.)
• Some repetitive motions (ie, wiping surfaces, mopping, vacuuming, assembling orders, etc)
• Safely lifting, carrying, and/or maneuvering up to 25 lbs (taking trash and recycling to outside waste disposal area, emptying the mop bucket, moving supplies, equipment, and store fixtures, etc)

Experience and Skills:

• High energy, confidence, and leadership skills (required)
• Strong professional communication skills and tactful support style (required)
• Food and beverage preparation strongly preferred
• Customer service and support strongly preferred
• Mentorship or supervision of employees in food service environment strongly preferred
• Support of people with Intellectual and Developmental Disabilities strongly preferred
• ServSafe Management Certification preferred, but will be provided if needed for otherwise qualified candidates, and must be completed within 90 days of hire
• If you do not meet all of the preferred qualifications, but feel you would be a great fit for this position and are willing to work hard to learn on the job, please do not hesitate to apply

Reasonable requests for accommodations will be considered. Training will be provided. Must adhere to all health department regulations, food safety protocols, and cleaning procedures. Must have reliable transportation to work.

How to Apply:

If you think you are a great fit and are interested in working in an amazing environment for a nonprofit that is making a difference, please apply at https://www.anastasiaandkatiescoffee.com/job-openings and send a resume to: info@miworkmatters.org

After reviewing your application, we will contact you for an interview if we feel you may be a great fit. We apologize that we may not be able to contact every applicant. Thanks for applying to A&K’s Good and Strong Cafe, a Mi Work Matters social enterprise!

At Mi Work Matters, we are dedicated to fostering an inclusive and diverse workforce. We believe that every individual brings unique talents and perspectives, and we are committed to creating an environment where all team members can thrive. Join us in making a positive impact and creating a better future for those we serve.

MiWorkMatters is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Type: Part-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Application Question(s):

• Are you able to work independently, including open and closing the shop alone?
• What experience do you have working with people with intellectual and/or developmental disabilities?
• What relevant food service experience do you have?

Experience:

• Food service: 1 year (Preferred)

Work Location: In person