ECommerce Customer Service 8am-5pm M-F

Key Responsibilities:

• Contribute to a positive team environment by exhibiting mutual respect, actively participating in team meetings, sharing knowledge and insights, and assisting colleagues when necessary.
• Document and maintain accurate records of customer interactions, inquiries, feedback, and resolutions in the CRM|ticketing system.
• Listen attentively to customers’ concerns, empathize with their situation, and provide appropriate solutions or assistance to resolve their issues effectively.
• Identify patterns or trends in customer feedback, inquiries, or complaints and provide feedback to relevant teams to improve products, processes, or services.
• They are looking for someone who will belwn with the Team

They use 3 systems

Shopify

Hubspot

Fishbowl

Not many people knwo fishbowl, but if they know other 2 it is fine.

Please send resumes to Monique at mgerson@andoverpersonnel.com or text at (978) 914-1790.

Job Types: Full-time, Temporary

Pay: $24.50 per hour

Ability to Commute:

• Westford, MA 01886 (Required)

Work Location: In person