Client Experience Manager

Client Experience Manager

Location: White Bear Lake, MN | Employment Type: Full-Time | In-Person

The Opportunity

Success Home Team is seeking a Client Experience Architect to serve as the operational heartbeat of our real estate company. We don’t just sell homes; we curate an elite service journey modeled after the world’s finest hospitality brands.

This role is a unique hybrid of high-stakes transaction management and luxury brand operations. You will be the integrator who works alongside our Marketing Manager to ensure that our five-star brand promise is delivered from the first lead to the final signature at the closing table.

We invite you to apply after you review the entire job description.

What You Will Do

Team Leadership & Growth

• As the business scales, hire, train, and mentor administrative staff.
• Instill a high touch, high standard customer service culture modeled after world class hospitality principles.
• Create and enforce accountability systems that elevate performance across the

System Management and Enhancement

• Architect, implement, and continually refine all operational systems with luxury standard consistency and user-friendly simplicity.
• Serve as the high-touch liaison for our elite closing partners, ensuring a seamless closing.
• Ensure every system is documented, scalable, and aligned with a high-service brand experience.
• Deliver operational stability that mirrors the reliability of five star hospitality: seamless, predictable, dependable.

Client Journey Oversight (Luxury Standard)

• Manage all contracts from signing through close with a Ritz-Carlton level of detail and anticipation.
• Ensure clients, agents, and partners experience flawless communication, clarity, and smooth transitions at every stage.
• Proactively prevent issues through operational foresight by anticipating needs before they arise.

Operational Documentation

• Systematize the Success Home Team playbook to ensure a repeatable luxury experience.
• Ensure the business can operate with the precision of a luxury brand even in your absence.
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Office & Vendor Relations

• Curate a five-star environment that reflects our brand's precision and warmth.
• Create an office culture that reflects a hospitality mindset, organized, welcoming, and meticulously maintained.

What You Bring

• Demonstrated mastery in system enhancement, optimization, and operational leadership.
• A service philosophy rooted in anticipation, personalization, attention to detail, and a commitment to excellence.
• Ability to think strategically and solve problems with calm, patient, solutions-focused leadership.
• Exceptional organizational skills and a natural ability tosimplify complexity.
• High emotional intelligence with the ability to communicate clearly, professionally, and with warmth.
• Commitment to personal growth and supporting the development of company leadership.

What Sets You Apart

You will stand out if you:

• 5+ years of experience in high growth operations, luxury hospitality management, or executive level administration.
• Proven track record of system ROI
• Treat internal stakeholders like VIP clients with discretion, professionalism, and proactive support.
• Uphold a “legendary service” mindset where excellence is the baseline, not the goal.
• Understand how luxury brands create loyalty through consistency and predictability.
• Take ownership, follow through completely, and elevate every environment you touch.
• Thrive on creating experiences where clients say, “This was seamless,” and agents say, “I can’t imagine running this without you.”
• Possesses high 'Adversity Quotient' (AQ)
• the ability to remain the 'calmest person in the room' while navigating the complexities of high stakes real estate transactions

How to Apply

To be considered for this role, submit:

• Cover Letter (addressed to Holly Stomberg)
• Resume

Email to: Holly@SuccessHomeTeam.com Subject Line: “Client Experience Manager – [Your Name]”

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person