Water Meter Service Supervisor

The City of Cedar Rapids is seeking a skilled and motivated Water Meter Service Supervisor to lead and coordinate the daily operations of the water meter service program. This position is responsible for supervising staff and contractors, managing operational workflows, and ensuring timely, accurate, and efficient delivery of field services related to water metering. The ideal candidate will bring strong leadership, operational oversight, and a commitment to high-quality customer service.

Essential Duties & Responsibilities

Job Duties and Responsibilities

• Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations
• Provides leadership in a team environment by fostering collaboration, accountability, and effective communication among staff and contractors to achieve department goals.
• Develops commercial and residential meter routes and ensures all field locates are completed in the required timeline and in compliance
• Supervises upload and download of meter readings, ensuring data integrity for water utility billing software
• Conducts backflow testing and certification, inspection of water service tapping, geographic information system accuracy corrections, and vehicle maintenance
• Recommends isolation devices suitable for particular backflow hazards and initiates compliance activities
• Prepares work orders for service work and closely monitors service contractors’ responses, repairs, and charges
• Responds to public requests for water meter reading information
• Conducts trainings on systems, equipment, standard operating procedures, working instructions, and safety procedures
• Monitors budget controls and expenditures
• Oversees the department inventory and ensures all inventory is maintained
• Performs related work as required

Qualifications

Required Education and Experience

• High School diploma or equivalency and
• Three (3) to five 5 years of experience in water plant and/or distribution system operations or
• An equivalent combination of education and/or experience
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office
• Ability to work collaboratively with a diverse population

• Valid U.S. Driver’s License
• Backflow Prevention Assembly Tester certification issued by the State of Iowa, or the ability to obtain within one year of employment
• Grade I Water Distribution Certification issued by the State of Iowa
• Grade II Water Distribution Certification issued by the State or Iowa, or ability to obtain within one year of employment

• Supervisory experience

Supplemental Information

Work Schedule

• Monday through Friday 7:30am - 4:30pm, with the ability to respond to calls after hours

Equal Opportunity/Affirmative Action Statement
The City of Cedar Rapids is an equal opportunity/affirmative action employer. All job applicants will receive consideration for employment free from discrimination on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history).

Applicants with Disabilities
We respect and value people with disabilities and are committed to providing a workplace culture of disability inclusion. People with disabilities are supported during the hiring process and are encouraged to apply for employment with the City of Cedar Rapids. In support of the Americans with Disabilities Act, reasonable accommodations will be provided to those in need of assistance with the application and interview process. To request an accommodation, contact the City's Human Resources department by phone at 319-286-5000 or by email at hr@cedar-rapids.org.

We offer benefits and beyond for our employees and their families!

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• Expansive Wellness Program and low cost onsite exercise facilities
• Dental Insurance with Delta Dental of Iowa
• 100% city paid basic life insurance
• Other voluntary benefits offered including vision, long-term disability, and supplemental life insurance
• IPERS Retirement - Iowa Public Employees Retirement System, with contributions of 6.29% employee/ 9.44% City (IPERS)
• Deferred Compensation (IRS Section 457) retirement programs
• Generous paid time off AND 11 paid holidays per year
• Paid Parental Leave program with 4 weeks of paid time off
• Annual salary increases, AND an annual across-the-board increase (determined by available budget)
• Longevity Pay for years of service
• Educational assistance up to $3,000 per year
• A culture that is supportive and committed to professional development opportunities
• Public Service Loan Forgiveness – Employees may qualify for the PSLF program which forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments while working full-time for a qualifying employer.