Manager - Client Support

Job Description

Work with a world class team to develop, implement, and support cutting edge Oracle technology. We are looking for an experienced IT Support Manager to oversee the operations for our End User Technologies Team. The IT Support Manager will have direct management of the team responsible for implementation, support, and maintenance of Oracle Cerner's 3rd party applications throughout MU Health Care.

Responsibilities

The responsibilities of this role are as follows:

• Manage the End User Applications Team, including hiring, onboarding, training, and supervising staff

• Manage vendor relationships and contracts, including negotiating and renewing contracts

• Manage departmental relationships throughout the health system and ensure everyone is in sync regarding current as well as upcoming projects/priorities

• Assist and manage inter-team relationships throughout the Tiger Institute

• Provide technical support to departments and end-users throughout the health system and ensure that issues are resolved in a timely manner

• Participate/assist in the Project Intake process for visibility to new and upcoming requests for implementations throughout the health system

• Develop and maintain IT policies and procedures

• Ensure compliance with HIPAA regulations and other relevant laws and regulations

• Develop and maintain disaster recovery and business continuity plans

• Monitor and manage the End User Applications Team budget

• Provide regular reports to senior leadership on the performance of the End User Applications team, the status of 3 rd Party Applications throughout the health system, as well as updates/resolutions to critical system interruptions as needed.

The requirements of this role are as follows:

• Bachelor's degree in Information Technology, Computer Science, or a related field

• At least 6 years of experience in IT support, with at least 2 years in a management role preferred

• Ability to work onsite at our facility and be available for after-hours support as needed

• Experience working in a health system/medical setting is preferred

• Experience managing/maintaining applications and end users in an enterprise environment

• Strong technical skills in IT infrastructure, networking, and security

• Strong leadership and management skills

• Excellent communication skills, both verbal and written

• Ability to work under pressure and prioritize tasks/projects in a fast-paced environment

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $94,800 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - M2

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.