Guest Experience and Retail Coordinator

About the Role

The Guest Experience and Retail Coordinator serves as a welcoming and knowledgeable presence at the Thousand Islands Arts Center, ensuring that every visitor has a positive and meaningful experience. This role combines frontline visitor engagement with hands-on retail and membership responsibilities, and provides direct support to the Curator and Director of Visitor Experience.

Key Responsibilities

Visitor Experience

• Greet and orient visitors, providing a warm and informative welcome to the Arts Center
• Develop and maintain a working knowledge of current and upcoming exhibitions in order to speak knowledgeably with guests
• Direct visitors throughout the facility and answer questions about programs, events, and memberships

Retail Operations

• Oversee day-to-day operations of the Arts Center retail shop, including opening and closing procedures
• Process sales transactions accurately and courteously
• Monitor and maintain inventory levels, including stocking and organizing merchandise

Membership and Administrative Support

• Process and update member records, including new memberships, renewals, and tier changes
• Assist with member inquiries in a professional and helpful manner
• Provide administrative and logistical support to the Curator and Director of Visitor Experience as needed
• Support the preparation and execution of Arts Center events, including occasional evenings and weekends

Qualifications

• Demonstrated experience in customer service, retail, or a related public-facing role
• Genuine enthusiasm for the arts and community engagement
• Strong interpersonal and communication skills
• Ability to manage multiple responsibilities in a busy environment
• Proficiency with basic computer applications; experience with membership or point-of-sale software a plus
• Availability for occasional evening and weekend events
• Ability to lift up to 40 lbs

To Apply

Please submit a resume to marina@tiartscenter.org. Applications will be reviewed on a rolling basis.

The Thousand Islands Arts Center is an equal opportunity employer.

Pay: $38,000.00 - $40,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Work Location: In person