Healthcare Client Service Representative

Randstad is seeking a high-energy, detail-oriented professional to join an expanding team as a Healthcare Client Service Representative. This isn’t your typical entry-level role; it’s a high-impact position designed for a "quick study" who thrives in fast-paced environments and enjoys the intersection of customer advocacy and administrative precision. In this position, you do much more than manage phone lines. You serve as the primary liaison between patients, healthcare providers, and insurance systems. You will play a critical role in the healthcare journey, ensuring individuals receive their necessary medications and that their claims move through the system without a hitch. We are specifically seeking candidates who are eager to build a career and possess the following:

• Service Excellence: Previous experience in a customer-facing or administrative role where you excelled at multitasking.
  
  
• Sharp Intellect: An analytical mindset—you enjoy gathering information, connecting the dots, and executing a plan of action.
  
  
• Adaptability: A proven ability to learn new software and complex industry terminology quickly.
  
  
• Bonus Points: Previous exposure to the Workers' Compensation industry is helpful, but we are more than happy to train the right person
  
  

Apply Today! This is a Contract-to-Hire opportunity, offering a clear path to a permanent career in a stable, growing industry.

To learn more or to be considered for an interview, please contact: Angela Thompson 502-583-1237



salary: $18 - $19 per hour
shift: First
work hours: 9 AM - 5 PM
education: High School

Responsibilities

• Conduct initial intake interviews with claimants to ensure all data points are captured accurately within internal tracking systems
• Act as a central point of communication for medical offices, pharmacy staff, and individuals regarding specialized claim statuses
• Partner with pharmacies to investigate and resolve barriers to medication access, specifically regarding complex rejected claims
• Direct high-priority pharmaceutical inquiries to the appropriate internal departments to ensure rapid resolution
• Maintain an uncompromising level of accuracy when documenting sensitive worker-related insurance information

SkillsCustomer Service (2 years of experience is required)EHR/EpicEMRHealthcare System NavigationData Entry (2 years of experience is required)Patient Support (2 years of experience is required)Administrative DutiesWorkers CompensationMicrosoft Office (2 years of experience is required)Medical Billing
QualificationsYears of experience: 2 yearsExperience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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