Work-Study or Student Information Desk Worker

OVERVIEW: Bismarck State College is dedicated to student success. This on-campus position is student-centered to provide high-quality campus services and hands-on learning experiences.

MISSION: As North Dakota's Polytechnic Institution, Bismarck State College focuses on student success through the delivery of affordable, flexible, high-quality, experiential learning enhanced by public-private partnerships.

VISION: Bismarck State College will be a leader in polytechnic education, improving lives and building sustainable communities.

COMPENSATION: $16.00/hour

HOURS:10-15 hours/week

SCHEDULE: Monday-Thursday between 3:30 pm-10:00 pm; Friday between 3:30 pm-7:00 pm; Saturday between 11:30 am-6:30 pm; and Sunday between 11:30 am-8:00 pm.

SUMMARY OF POSITION/ RESPONSIBILITIES:

• Provide front-line customer service at the information desk
• Maintain a clean, organized, and well-stocked workspace
• Support daily operations and student engagement

DUTIES:

Customer Service & Information Support – 40%

• Answer phones and respond to questions about campus services, events, and resources
• Provide directions and distribute forms, maps, and informational materials

Administrative & Operational Tasks – 30%

• Check in guests and follow visitor protocols
• Log daily activity and issues requiring follow-up
• Report maintenance or safety concerns
• Assist with lost-and-found and room/equipment reservations

Communication & Engagement – 15%

• Provide friendly, inclusive customer service
• De-escalate concerns or refer to appropriate staff
• Promote campus programs and serve as a positive campus ambassador

Technology & Systems – 10%

• Operate office equipment and assist with student ID printing, ensuring proper documentation

Miscellaneous Duties – 5%

• Perform other duties as required or assigned.
• Support special events or assist with wayfinding as needed

QUALIFICATIONS:
Required:

• Excellent customer service skills.
• Ability to maintain client confidentiality.
• Excellent computer software skills – Microsoft Office, Word, and Excel, email, and electronic calendar.
• Excellent keyboarding skills.
• Ability to adapt to a changing environment.
• Proven interpersonal skills (ability to work well with a variety of people).
• Strong communication and organizational skills, with the ability to pay attention to detail and demonstrate accuracy.
• Ability to multi-task.
• Able to work independently and with a team.

ADDITIONAL INFORMATION:

Applicants must be legally authorized to work in the United States. Bismarck State College does not provide sponsorships. BSC is an E-Verify Employer.

This position requires a criminal history record check.

Equal Opportunity Employer

For more information or assistance, contact the Human Resources Department at

Human Resources
Meadowlark Building
PO Box 5587
1700 Schafer St.
Bismarck, ND 58506-5587
701-224-5531
bsc.humanresources@bismarckstate.edu

TTY Number: ND Relay Service: 1-800-366-6888 (text); 1-800-366-6889 (voice).

For full North Dakota Relay Services, go to: https://www.relaynorthdakota.com/.

Veterans claiming preference must submit all proof of eligibility including a copy of NGB 22 from the National Guard or Reserve (with a unit located in ND) or certification from the applicant's unit command that the individual is expected to be discharged or released from active duty in the uniformed services under other than dishonorable conditions not later than one hundred twenty days after the date of the submission of the certification. If claiming disabled status, proof of eligibility includes a DD-214 and a current letter of disability.