Full-Time Quality Technician/Grader

As a fifth-generation family business, we value professionalism, customer connection, and a collaborative culture. If you’re passionate about gemstones and committed to quality, we’d love to connect.

Please send your resume to careers@lbgreen.com to learn more.

Schedule: 8:30 AM – 5:00 PM, Monday through Friday

The Quality Technician & Grader is a member of the Jewelry Buying Office staff responsible for grading, configuring, stocking, receiving, and returning specific jewelry categories and vendors. This role also handles diamond grading processes while assisting the JBO Manager and other buyers.

Strong accuracy, administrative, and spreadsheet skills are required for this position.

• Daily inspection and grading of all required products entering the buying office, making discrimination judgments against established standards and specifications and determining proper disposition as necessary.
• Make recommendations concerning product workmanship issues (setting, polishing, jeweler assembly) and provide feedback to buyers for supplier communication.
• Verification of diamonds using gauges and equipment to detect synthetic materials.
• Set up, configure, and stock all products as directed by the department.
• Stock and process trade-ins, SKU requests, and make-up break-ups, including requesting, scanning, logging, and ensuring sales associates receive proper customer documentation in a timely manner.
• Assist with quality corrective action summaries when products fail to meet LBG standards, including maintaining proper documentation and organized files.
• Work with suppliers on client special requests, including bridal vendors for purchasing, exchanges, inventory management, and follow-up.
• Assist with daily JBO operations, including opening packages and processing transfers.
• Place, maintain, and follow up on special orders for specified vendors.

• 3–5 years of quality control experience.
• Strong dexterity skills using tools such as tweezers.
• Graduate Gemologist credentials preferred.
• Extraordinary organizational skills and attention to detail.
• Excellent communication skills with a customer service orientation; experience interacting with customers and suppliers.
• Proficiency with software applications such as spreadsheets, word processing, and manufacturing management systems.
• Ability to prioritize and manage a sizable and varied workload.
• Ability to embrace a team atmosphere and work cooperatively across departments.

• Strong team player willing and capable of cross-training within other JBO positions.
• Strong communication skills.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.