Retail Web & App Support Analyst - SOA 26-05049

Job Title: Retail Web & App Support Analyst
Location: Bolingbrook, IL 60440
Duration: 6 Months (Contract)

Work Schedule:

• 5 days per week, including Saturday and Sunday
• Weekend shifts: 7:00 AM – 4:00 PM CT or 8:00 AM – 5:00 PM CT
• Plus 3 weekday day shifts

Position Summary

We are seeking a detail-oriented Retail Web & App Support Analyst to support the day-to-day operations of digital platforms, including websites and mobile applications. This role focuses on monitoring system performance, identifying issues, and ensuring timely resolution to deliver a seamless user experience.

This position requires weekend availability (Saturday and Sunday) along with three additional weekdays.

Key Responsibilities

• Monitor website and application performance, including traffic, errors, and user activity
• Identify, troubleshoot, and escalate technical or operational issues as needed
• Triage and manage incident tickets based on severity and business impact
• Document issues clearly, including reproduction steps, screenshots, and timestamps
• Collaborate with IT, engineering, and business teams to resolve issues efficiently
• Track incidents through resolution and provide regular status updates
• Analyze basic performance metrics such as conversion rates and error rates
• Identify trends and provide actionable insights for improvement
• Execute test cases for new features and validate functionality across platforms
• Perform testing on desktop, mobile, and application environments
• Log, track, and follow up on defects until closure
• Maintain documentation for processes, workflows, and system updates
• Ensure data accuracy, system stability, and reliability
• Support ongoing digital initiatives and assist senior team members as needed

Required Qualifications

• Bachelor’s degree or equivalent practical experience in a relevant field
• 2+ years of experience in digital operations, eCommerce, or technical support roles
• Strong analytical, troubleshooting, and problem-solving skills
• Basic understanding of website functionality, mobile applications, and user experience principles
• Familiarity with ticketing or incident management tools (e.g., JIRA, ServiceNow) preferred
• Excellent communication, documentation, and organizational skills
• Ability to manage multiple tasks and priorities in a fast-paced environment

For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203.

About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.