Navigation Specialist

Please visit our website https://domestic.cuyahogacounty.gov/resources/employment-opportunities for the complete job description and required employment application.

APPLICATION REQUIREMENTS:

The Cuyahoga County Domestic Relations Court requires a background check and proof of education prior to employment.

Applicants must submit application, letter of interest, and resume via email or ordinary mail to:

DR_Recruiting@cuyahogacounty.gov

Cuyahoga County Domestic Relations Court
Court Administration
1 West Lakeside Avenue, Room 149
Cleveland, Ohio 44113

SUMMARY:

Under the general direction of the Navigation Services Director, the Navigation Specialist is responsible for helping individuals navigate the court process in all areas including but not limited to divorce, dissolution, domestic violence ex parte civil protection orders (DVCPO), child custody and support, spousal support, and property division.

EDUCATION:

• Bachelor’s degree or higher, preferred or Associate degree from an accredited college or university
• A degree in Paralegal Studies, Business/Public Administration, or related fields, preferred.

EXPERIENCE:

• Experience working effectively with diverse populations with an understanding of the challenges faced by self-represented litigants and the public generally
• Experience in customer service or a related field
• Experience performing paralegal and/or administrative duties in a legal office or court setting, preferred

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Learn and understand the legal basis of the documents, information, and resources offered by the Navigation Services Help Center to self-represented litigants and all visitors to ensure accurate and consistent service

Greet self-represented litigants and all visitors, assess their needs, determine if they are in the proper court/jurisdiction and have necessary initial information for filing

Ensure that self-represented litigants and all visitors understand the scope of Navigation Services and that Navigation Specialists cannot provide legal advice

Meet with and respond to self-represented litigants and all visitors to discuss all procedural options, assist with completing documents necessary for signature and review terms of the filings with each litigant

Answer phone calls from self-represented litigants and all those with inquiries about the court process, procedures, case information, and available options and resources

Review self-represented litigant filings to ensure accuracy and compliance with the Ohio Revised Code and Local Rules of Court

Communicate with attorneys about proposed entries and other submissions requiring review by the Court

Determine if an interpreter is needed and if so, facilitate the acquisition of one

Direct parties to appropriate locations for scheduled events

Communicate with Cuyahoga County Sheriff Deputies to help manage safety concerns

Make resources available to parties engaged the court process

Review and process transmissions from the Office of Child Support

Collect and help maintain statistics of all court users who interact with Navigation Services

Monitor, maintain, and replenish stock of hard copy materials and office supplies

Ensure self-represented litigants seeking Domestic Violence Civil Protection Orders (DVCPO) are properly informed of procedures to obtain an ex parte DVCPO

Complete all steps necessary for the efficient processing and filing of Ex Parte DVCPO’s, motions and service of pleadings

Input and process required documents via Workflow

Coordinate availability of domestic violence advocate including attending ex parte hearing

Reply to telephone and in person inquiries regarding CPO cases, requirements for filing protection orders, motions, case status, service questions and other inquiries from the public, courts, sheriff departments, clerk of courts, and law enforcement agencies

Manage parties checking in for scheduled hearings and/or trials, ensure all necessary check-in information is provided to schedulers for the assigned magistrate and all parties are monitored for safety concerns

Work on special projects as assigned

Assist in long term projects and policy improvements as assigned

Research and gather information requested by magistrates before or during hearings as necessary

Performs other job-related duties as assigned

Job Type: Full-time

Pay: $42,840.00 - $47,940.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Preferred)

Location:

• Cleveland, OH 44113 (Preferred)

Work Location: In person