Customer Solutions Project Analyst (Energy Services / Utility Knowledge & Experience is Preferred)
- Trigyn Technologies
- White Plains, NY, USA
Job Description
Job Description: Customer Solutions Project Analyst (Energy Services / Utility Knowledge & Experience is Preferred)
Position Id:
J0526-0014
Job Type:
6-12 months (contract)
Country:
United States
Location:
White Plains, NY
Pay Rate:
Open
Contact Recruiter:
(732) 876 7640
Job Description:
Our client - a major utility firm based out of Westchester County, NY - has an immediate need for Customer Solutions Project Analyst. The particulars of the position are as follows.
- Hybrid work, 3 days per week onsite. (White Plains, NY 10601).
- Only Local candidates preferred.
Project Overview:
The Customer Solutions Project Analyst will primarily be responsible for supporting the day-to-day operations of the program. The Project Analyst will work closely with local government customers and contracted maintenance vendors to ensure streetlight outages and maintenance issues are properly identified, repaired, documented, and billed in accordance with applicable customer agreements and vendor contracts. The Project Analyst may also support data analytics, process improvement opportunities, and development of dashboards and other visual aids as needed and as bandwidth allows.
- Operate multiple web-based street lighting maintenance databases of all customer LED street lighting systems being maintained.
- Monitor street lighting systems and work management platform to ensure streetlight issues are repaired and logged appropriately.
- Manage contracts and invoices for customers and vendors.
- Generate customer repair estimates, update customer reports on outages, repairs, and emergency response events.
- Identify, develop, and implement process improvements to enhance efficiency, reduce cost, and streamline workflows.
- Support the Business Development and Project Implementation teams by attending board meetings and hosting educational informational workshops/webinars for customers.
- Regularly attend and facilitate project kickoff meetings and project closeout meetings to transition the customer from the implementation phase to the maintenance phase of the project.
- Flag and escalate customer concerns, maintenance delays, or other issues. Propose and obtain buy-in on options to resolve issues and communicate options to customers.
- Identify and pursue process improvement opportunities, such as opportunities for automation or streamlining.
- Strong project management skills are required. Ability to effectively coordinate with customers and vendors to meet contractual obligations.
- Strong customer relationship skills required. Streetlights are a health and safety issue and the Candidate must be able to handle occasional emergency calls from customers.
- Excellent time management and organizational skills. Ability to adapt to shifting priorities, demands and timelines to meet objectives and deadlines.
- Strong written and verbal communication skills, and an ability to learn new systems and technologies. Ability to clearly communicate programs, offerings, and processes to internal and external stakeholders.
- Strong data analytic skills and methodologies to extract insights, identify trends, and support data-driven decision making.
- Ability to think strategically, to proactively understand customer needs, and to provide solutions to overcome obstacles.
- Proficiency in Microsoft Office including Word, Excel and PowerPoint.
- Experience utilizing automation tools and AI-Driven solutions to optimize workflows and enhance operational efficiency is preferred
- Energy services, energy efficiency, and/or utility knowledge and experience is preferred.
- Experience working with municipalities is preferred.
- 4-year degree is required. Bachelor’s degree in engineering, business administration or related discipline or equivalent experience is preferred.
For Immediate Response call 732-876-7640, or send your resume to RecruiterPC@Trigyn.com
Trigyn-8181
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.
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