Cargo Services Manger

Cargo Services Manger

Cathay Pacific

Airport & Cargo Operations

Cargo Department

Permanent

Anchorage, Alaska, USA

Application deadline: 15 May 2026

Company Description

Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business - Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.

Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world's leading international aviation centres.

Role Introduction

To develop and execute the cargo services strategies for the port / area in order to achieve Key Performance Indicators. To drive operational excellence and service delivery in the port / area by partnering with relevant stakeholders to provide clarity, guidance and support on the set performance targets.

Overview

Operational Duty Holder

• This position is the Operational Duty Holder of port ANC and has a formal business relationship with the Functional Duty Holder of applicable services and must understand the process of risk escalation to the Functional Duty Holder (GM CSD).

• To fulfil the detailed Cargo Operational Duty Holder responsibilities, for Cathay Pacific, as per the requirements of the "Best Practice for Cargo Operation Duty Holder - Port" documented in The Hub Team Site.

• Be accountable at an operational level for the safe operation of services, including those services which are contracted to others

• Maintain day to day responsibility for managing operational performance, including the performance of suppliers who are contracted to deliver services to ensure that:

• there is full compliance with quality standards and regulatory requirements

• procedures and instructions are followed

• the service is delivered in accordance with contracted terms

People Development and Performance Management

• Lead, support and encourage own team to achieve success

• Build a strong and motivated team, ensuring the right people are in place to foster positive team spirit and facilitate teamwork

• Supervise and mentor direct reports, encouraging effective collaboration

• Demonstrate leadership and lead by example in accordance with Cathay's core values

• Develop employees with high potential and identify learning opportunities to ensure appropriate training and development

• Maintain active and ongoing dialogue in relation to employee goals and individual performance

• Actively engage with employees to enhance communication and their understanding of department goals

• Support the People Managers to design and conduct internal development programmes including succession planning as appropriate ensuring alignment with Head Office direction

• Enhance the employee experience in line with the role level and the internal brand promise

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Key Responsibilities

Service Delivery and Excellence

• Ensure all cargo operations activities consistently run smoothly and effectively

• Lead and manage all aspects of cargo services and operations to give Cathay a competitive edge in terms of service quality

• Work with the Regional Cargo Services Manager to establish cargo services standards in accordance with corporate Key Performance Indicators and develop workable strategies to achieve and maintain these standards

• Manage the port/area trucking services to deliver a consistent and high quality cargo and mail service to offline ports

• Lead and drive operational excellence by using available service performance tools and established Key Performance Indicators and Service Level Agreements

• Actively seek opportunities to drive ancillary revenue and improve the cargo service customer experience

• Partner with Regional Cargo Services Manager to set team SMART goals targeting specific performance areas

• Ensure problem-free operational and ground handling management of all charter services

• Ensure problem-free handling of all special cargo and expert lift

• Monitor and improve Cargo iQ performance and supplier management assessment score both Cargo Terminal Operator and Regulated Handling Agent

• Work with the Regional Cargo Services Manager to drive the Unit Load Device compliance programme

• Address customer issues and enhance service offering in a timely and effective manner

• Partner with Group Quality and the Regional Cargo Services Manager to support the port audit programme and initiate self-audits as required

Safety and Regulatory Compliance

• Conform to the required safety and security standards, meet all company, local, international aviation, authority and legal requirements

• Oversee all safety issues relating to cargo services, specifically but not limited to handling of dangerous goods, freighter load control, cargo build up and aircraft loading

• Partner with the Regional Cargo Services Manager to develop Emergency and Accident and Business Continuity Plans

Efficiency Improvement

• Proactively implement e-AWB and e-Freight initiatives

• Support the Regional Cargo Services Manager in managing expenditure related to ground handling, freighter ramp handling and trucking within the approved budget, with the goal to lower the cost per ton

• Provide feedback relating to service initiatives to the Regional Cargo Services Manager

Partnerships and External Liaisons

• Take responsibility to closely monitor third party handling agents performance against Service Level Agreements

• Develop close and effective working relationships with local Ground Handling Agents, as appropriate, to extract maximum value from the relationship

• Develop and maintain positive relationships with local Civil Aviation Departments and various applicable regulatory bodies to enhance the overall interests of the Company

Requirements

Academic Qualifications

• Post-Secondary Diploma / Certificate in a Cargo or related field or equivalent combination of education, training, and experience is required

Knowledge, Skills, Training and Experience

• A minimum of 4 years cargo services related experiences

• Strong working knowledge of airline and the international air freight industry

• Proven success records in setting and achieving goals and targets

• Demonstrated ability in building, maintaining and leading teams to success

• Strong interpersonal and communication skills

• Strong decision-making and time management skills

Additional Requirements

• Must possess a valid state issued driver's license

• Must successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offer

• Obtain and retain necessary credentials and clearances (CBP Customs Seal and Driving Icon) per local requirements

• Strong cognitive reasoning and mathematical skills are essential

• Ability to assist in manoeuvring loaded pallets up to 50 lbs occasionally

• Ability to manage competing priorities in a fast-paced environment with tight deadlines

• Comfortable working on the ramp, in aircraft and outdoors on the tarmac in all weather conditions

• Must be able to work a variety of shifts including days, weekends, nights, and, holidays, as required based on operational needs

• Must have the right to live and work in the USA

Must be willing and able to travel, when required occasionally

Background & Security

• Certain Employees will be required to obtain a Security Identification Display Area, (SIDA) badge provided by the airport authority and maintain good standing to retain their SIDA badge.

• Employment will require successful completion of a 'Background Check' and 'Drug Free Workplace' test

Benefits

Cathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.

• Travel Privileges on Cathay Pacific Airways Global Network

• Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.

• 401K Matching Program

• Paid Holiday & Vacation

• LTD & Basic Life Insurance

• If this position requires a uniform, a uniform allowance will be provided.

• To learn more about Cathay Pacific as a Certified Great Place Employer - Please Click Here' (https://www.greatplacetowork.com/certified-company/7079941)

Personal & Application Information

Cathay Pacific Airways is an Equal Opportunity (EOE) (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088\EEOC\KnowYourRights.pdf) and Affirmative Action (AA) (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\%20English\formattedESQA508c.pdf) employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status and other protected status as required by applicable law and will not be discriminated against. Cathay Pacific Airways is an E-Verify participating employer.

If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: jobs@cathaypacific.com .