Support Associate (Spanish Bilingual)

SUPPORT ASSOCIATE (SPANISH BILINGUAL)

Must be in the St. Cloud area and have a reasonable commute to St. Cloud, MN due to in-office requirements.

SCHEDULE: Full-Time, Tuesday-Friday 7:00am-4:00pm CST & every Saturday 8:00am-5:00pm CST OR Monday-Thursday 1:00pm-10:00pm CST & every Sunday 1:00pm-10:00pm CST

COMPENSATION: Starting Pay $21 – $25 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to make a meaningful impact by helping people and solving problems? PCI is seeking a Spanish Bilingual Client Support Associate who is client-focused, detail-oriented, and eager to support customers in a dynamic environment. You’ll play a key role in supporting our clients through each step of their account journey – providing clear guidance, resolving questions, and ensuring a positive experience.

This is an exciting opportunity to gain hands-on experience in a client service setting and contribute to the success of a fast-paced team where you can grow your career in a financial service and customer solutions.

WHAT YOU’LL DO

• Serve as the primary point of contact for inbound calls, phone applications, and electronic credit submissions.
• Verify client identities and clearly explains financing terms to build trust and understanding.
• Provide real-time technical assistance and troubleshooting for customers navigating application and contract issues.
• Deliver exceptional service by resolving account questions, concerns, and disputes promptly and professionally.
• Review and confirm loan and contract details to ensure accuracy and customer satisfaction.

WHAT WE’RE LOOKING FOR

Must-Have Qualifications:

• High School diploma or GED.
• Previous experience in a customer service or client-facing role.
• Bilingual fluency in Spanish and English with strong written and verbal communication skills.

Nice to have but not Required! (We’ll train you!):

• Experience in a call center or high-volume support environment.
• Proficiency in Microsoft Office software.

LOCATION & WORK SETTING

• Office Address: 628 Roosevelt Rd, St. Cloud, MN 56301
• Schedule: Full-Time, Tuesday-Friday 7:00am-4:00pm CST & every Saturday 8:00am-5:00pm CST OR Monday-Thursday 1:00pm-10:00pm CST & every Sunday 1:00pm-10:00pm CST

• Work Setting: In-Office

COMPETITIVE COMPENSATION & BENEFITS

• Starting Pay: $21 - $25 per hour.
  • The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

PCI offers competitive and comprehensive benefits including medical, dental, vision, short-term disability, long-term disability, and voluntary benefits.

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

HOW TO APPLY

It only takes a couple minutes! Submit your resume on our website at preferredcredit.com/careers.

EQUAL EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HR@preferredcredit.com.