CIC/HOA Ombudsperson

Job Details

Working Title: CIC/HOA Ombudsperson
Job Class: State Program Administrator Principal
Agency: Commerce Department

• Job ID: 94085
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 05/07/2026
• Closing Date: 05/20/2026
• Hiring Agency/Seniority Unit: Commerce Dept / Commerce-MAPE
• Division/Unit: Enf RE & Mort Invest
• Work Shift/Work Hours: Not Applicable Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $32.40 - $47.76 / hourly; $67,651 - $99,722 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

Hybrid work schedule available, up to 50% telework depending on business needs. Telework can be outside of the State of Minnesota if the candidate lives in a state bordering Minnesota and lives 50 miles or less from the primary work location. Primary work location will be the Golden Rule Building in St. Paul.

Internal candidates should contact the Human Resources Representative listed on the job posting with questions.

This is an exciting opportunity to make a difference in the lives of Minnesotans. The Common Interest Community Homeowners Association (CIC/HOA) Ombudsperson assists CIC/HOA residents and associations understand their rights under Minnesota’s HOA laws and applicable HOA governing documents.

The Ombudsperson will:

• Facilitate the resolution of disputes between unit owners and associations through voluntary informal mediation.
• Compile and analyze complaints received to identify issues and trends.
• Maintain a website containing educational resources for HOA owners, tenants, and associations.
• Provide reports and recommendations to the legislative, as needed.

Qualifications

Minimum Qualifications

Three (3) years of experience performing analysis, exercising judgement, and relying on knowledge in:

• Mediation or dispute resolution experience.
• Reading and interpreting complex documents.

A bachelor's degree in Business Management, Public Administration, Law, or related field is equivalent to one (1) year of experience.

An Advanced degree in Business Management, Public Administration, Law, or related field is equivalent to eighteen (18) months of experience

Applicants who meet the above education/experience requirements will be further evaluated based on the following:

• Excellent communication skills, both written and verbal, and the ability to prepare professional reports and convey information clearly to diverse audiences
• Demonstrated attention to detail with a high degree of accuracy in completing work tasks.
• Demonstrated ability to handle sensitive and confidential information with discretion, integrity, and sound judgment.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• Certification as a qualified neutral under Rule 114 or other recognized mediation certification.
• Prior experience with CICs or HOAs.
• Advanced degree in Public Administration, Law, or Business Management.

Physical Requirements

Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.

Additional Requirements

Job offer is contingent upon passing reference checks to verify job-related credentials, a criminal background check and drivers' license check prior to appointment.

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Amy Uhlendorf at amy.uhlendorf@state.mn.us or 651-539-1505.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Amy Uhlendorf at amy.uhlendorf@state.mn.us.

About Commerce Department

Commerce protects the public interest through a broad range of regulations and programs. We oversee more than 40 industry areas in Minnesota and license about 250,000 professionals and businesses to ensure that their services and products are fair, accessible and comply with state laws.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement <Remove this bullet if this position is not eligible for tuition reimbursement>
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.