Customer Experience Specialist-Minot, ND

Customer Experience Specialist - Minot, ND

Minot, North Dakota, United States

Position Overview

Are you passionate about helping people and providing exceptional customer service? Join Midco as a Customer Experience Specialist!

Te apasiona ayudar a las personas y brindar un servicio al cliente excepcional? nete a Midco como Especialista en Experiencia del Cliente bilinge (espaol/ingls)!

• Work-from-home full time with all computer and phone equipment provided!
• Bilingual Spanish speaking differentials available.
• Living within a 60-mile radius of Minot required.
• Hiring for multiple shiftsworking 40 hours per week(mid-morning to late afternoon) with evening and weekend availability essential.
• 5%-15% shift differentials may be available.
• Learn, grow, and succeed with interactive training that is fully paid.
• Excellent benefits package including medical, dental, vision, PTO, and FREE Midco tv and internet, and more!

[https://www.midco.com/careers/customer-service-jobs/](https://nam11.safelinks.protection.outlook.com/?url=https://www.midco.com/careers/customer-service-jobs/anddata=05%7C02%7CSam.Lyle@Midco.com%7C62b337e4ba0f4c323a3408de2942fefa%7Cf70525877c584eacaec96b5a66be0433%7C1%7C0%7C638993564919234640%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ==%7C0%7C%7C%7Candsdata=S74cokETJ9OUD8eMyN2q7SIuw1fAYqJvxhINloFoLQQ=andreserved=0)to learn about employment opportunities and apply today.

Work Location Type

Remote

Location(s)

Job Description

Job Summary:

This is your opportunity to be part of Midco - a leader in communications and technology! As a member of our team, youll redefine customer experience, creating meaningful connections with each customer you serve.

As a CX Specialist I, you will create meaningful connections with customers by delivering exceptional experiences. In this role, you will build strong relationships while efficiently managing multiple inquiries and resolving concerns related to internet, billing, cable and phone services. Your focus will be on providing accurate, timely and empathetic support while identifying opportunities to enhance customer satisfaction and loyalty.

Responsibilities:

Connect with customers to provide solutions for product, service and billing inquiries.

Deliver exceptional customer experiences by building rapport, demonstrating empathy and resolving questions and concerns accurately.

Identify and recommend products and solutions based on individual customer needs, enhancing their understanding of Midco's offerings and options.

Utilize creative problem-solving skills to troubleshoot and address customer questions and concerns.

Follow up with customers in a timely manner when necessary.

Efficiently manage time and handle customer interactions, ensuring accurate responses and high customer satisfaction.

Navigate multiple tools and systems to troubleshoot issues, find resolutions and seamlessly support customers.

Document customer interactions and transactions, including inquiries, complaints, comments, and actions taken, ensuring accurate records.

Maintain strong knowledge of Midco products and services.

Provide feedback and suggest improvements for internal and customer-facing tools and systems.

Participate in training to develop and broaden skill sets and support customer demand.

Make providing an exceptional customer experience a daily focus by embracing the culture of empow