Guest Services Supervisor

Job Summary
We are seeking an energetic and dedicated Guest Services Supervisor to oversee our front desk operations and elevate the guest experience at the Museum. In this dynamic role, you will oversee daily guest interactions, ensure seamless check-in, and foster a welcoming environment by leading, managing, and mentoring museum Floor Staff and volunteers during assigned shifts. This is a part-time position with a fixed schedule that requires consistent coordination with the parallel Guest Services Supervisor. Supervisors will be assigned a fixed schedule spanning either Sunday through Wednesday or Wednesday through Saturday. This position offers an exciting opportunity to showcase your customer service skills while creating memorable experiences for our guests.

Responsibilities

• Manage the work of the Front Desk, including opening, closing, and visitor check-in during scheduled shifts (Sunday to Wednesday OR Wednesday to Saturday).
• Lead and manage the daily team, including staff and volunteers.
• Model and train staff and volunteers in exceptional customer service practices.
• Answer visitor questions and address any concerns.
• Coordinate operational hand-offs and scheduling needs with the parallel Guest Services Supervisor.
• Manage and implement any incident or emergency protocol, including documentation.
• Ensure the museum, including exhibits, the front lobby, and restrooms, are reset and sanitized at closing.
• Assist with set-up and operation of public programs and community events on scheduled days.
• Contribute creatively to team planning within the Museum.
• Other related duties as assigned.

Qualifications

• Experience with point-of-sale software programs.
• Experience working on a team and managing staff.
• Experience working with families and a commitment to children's learning through play.
• Strong interpersonal skills: helpful, calm, and friendly demeanor.
• Positive work ethic, professional attitude, and willingness to learn.
• Ability to work well under pressure and prioritize tasks.
• Ability to adapt to changing environments (large crowds/small crowds).
• Flexibility when solving problems and coordinating schedules.
• Accurate keyboarding, data entry, cash register, and cash handling skills.
• Good safety awareness and judgment, and the ability to assist visitors in emergent situations.
• Ability to go up and down stairs, occasional sustained periods of prolonged standing, and infrequent lifting up to 25 pounds.
• CPR/AED/First Aid certification is a plus.

Join us as a key part of our team where your leadership will shape the experience of every guest!

Applicants must email your resume and cover letter to director@wkmvt.org in order to apply.

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person