Incident Response Manager

Job Title: Application Management Services (AMS) | incident management | Automotive & Telematics

Work Location & Reporting Address: Costa Mesa, CA 92626 (Onsite)

Do you consider candidate/s who are willing to relocate? Yes

Job Details:

• Minimum years of experience required: 5 years
• Certification needed: No
• Domain Advantage: Connected Cars / In-Vehicle Telematics
• Must Have Skills: Candidates with experience in Monitoring & Observability Tools, Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage

Detailed Job Description:

About the Role: We are looking for an experienced Application Management Services (AMS) Lead to drive monitoring, incident management, outage resolution, and end-to-end operational excellence for mission-critical applications. This role requires strong technical depth in observability, hands-on monitoring, and real-time issue handling in fast-paced environments. Candidates with experience in Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage.

Key Responsibilities:

• Lead end-to-end Application Monitoring & Observability
• Own incident lifecycle: detection triage communication resolution
• Manage high-severity outages and drive RCA creation & preventive actions
• Develop and maintain dashboards, alerts, and metrics for proactive monitoring
• Coordinate with cross-functional engineering & product teams for system stability
• Ensure SLA compliance and continuous improvement in AMS processes
• Support on-call operations using escalation and notification systems

Required Skills:

• Monitoring & Observability Tools
• Dynatrace
• ELK / Kibana
• Grafana
• OpenSearch
• ITSM & Collaboration Tools
• JIRA
• Confluence
• Status Page
• Incident & On-Call Handling
• xMatters

Preferred Experience:

• Strong background in Monitoring, Issue Triage & Outage Handling
• Hands-on experience building dashboards, alerting rules, metrics pipelines
• Experience operating in Connected Cars / Telematics domain (added advantage)
• Proven expertise in creating RCAs and conducting post-incident reviews

What We're Looking For:

• 5 10 years of total experience in AMS, Production Support, or Application Operations
• Ability to lead incident war rooms and communicate with stakeholders
• Strong analytical, problem-solving, and decision-making mindset
• Comfortable working in a dynamic, high-availability environment

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on OpenKyber's W2 are "at will" employees.

For applications and inquiries, contact: hirings@openkyber.com