Help Desk Technician, 2nd Shift

The Help Desk Technician - Tier I, 2nd Shift, provides hardware and software maintenance, training, consultation, and recommendations for future resource planning and development. Effectively and efficiently providing these services will ensure maximum access to and implementation of technology services and resources.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Analyze and resolve urgent 1st line support calls when escalated via the Help Desk
• Perform IT installations, configurations, and troubleshoot computer hardware and software in accordance with IT Services standards
• Communicate with employees regarding the status of their Help Desk tickets
• Communicate with 3rd party support vendors to resolve issues that require action
• Create user-level training documentation and add solutions to the Service Desk system as needed
• Install and configure systems, networks, printers, scanners, and more
• Plan and undertake scheduled maintenance upgrades
• Respond to breakdowns
• Investigate, diagnose, and solve computer software and hardware faults
• Repair equipment and replace parts
• Maintain records of software licenses
• Manage stocks of equipment, consumables, and other supplies
• Provide orientation to new users and train staff about potential uses of existing technology
• Participate in all TVS SCS quality and continuous improvement initiatives

Competencies

• Collaboration Skills
• Technical Capacity
• Communication Proficiency
• Problem Solving/Analysis
• Decision Making
• Personal Effectiveness/Credibility
• Initiative
• Teamwork Orientation
• Thoroughness
• Adaptability

Education and Experience

• Associate’s degree in computer science, Information Technology, or a related field
• 2+ years of experience working in a Windows help desk environment
• Thorough knowledge of operating systems, networking, hardware, and software
• Proficient in Windows 10/11, Microsoft Office, Office 365, preferred
• Active Directory and Microsoft AZURE, preferred

Physical Demands

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to sit/stand/walk for 4 hours or more at a time; occasionally climb or balance; and stoop, kneel, crouch, or crawl. The associate may occasionally be required to lift 51 pounds; anything greater than 51 pounds requires

assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Warehouse environment is subject to seasonal temperatures and regular exposure to forklift traffic. 40% office, 60% warehouse environment.

Position Type/Expected Hours of Work

Full Time, Non-Exempt. 2nd Shift Hours - Schedule flexibility for extended or unplanned work hours is required.

Travel

Travel between locations may be required.

Other Duties

Please note that this job description is not intended to provide a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

TVS SCS NA is committed to cultivating a diverse and inclusive culture as an EEO employer. The TVS SCS NA team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law within any employment practices. We are pleased to provide reasonable accommodations to applicants; please contact [Hope Molyneaux, JMolyneaux@tvsscs.com] to request a reasonable accommodation. The employee selected for this role must be able to perform the position's essential functions satisfactorily. If requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

TVS SCS NA complies with the CPRA: CALIFORNIA PRIVACY NOTICE https://www.tvsscs.com/wp-content/uploads/securepdfs/2023/02/CALIFORNIA-PRIVACY-NOTICE-1_18_23.pdf