Branch Manager

Munch's Supply
Franklin, MA 02038, USA

Job Description

Let’s unpack this – Who are we?
mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply at www.msupply.com.

About API of NH/Delta T
New England-based API of NH/Delta T offers a unique combination of unmatched customer service and product quality. Since it first opened as a family business in 1969, the company has been dedicated to serving and increasing the profitability of the independent HVAC contractor, with additional expertise in hydronics and sheet metal fabrication. They are a trusted provider of top-notch brands including Rheem and LG. For more information, visit apiofnh.com

Job Summary

The Branch Manager is responsible for leading all aspects of branch operations to ensure efficiency, profitability, and compliance with company policies. This role focuses on driving sales performance, delivering outstanding customer service, managing inventory and merchandising, and overseeing product receiving and delivery processes. The Branch Manager ensures a safe, organized, and well-maintained facility while fostering a culture of trust, service, and accountability. Key responsibilities include staff supervision and development, schedule management, conflict resolution, financial reporting, inter-branch coordination, and maintaining effective visual merchandising to support overall business objectives.

Job Duties & Responsibilities

Delivers prompt, professional customer service and resolves issues effectively across multiple communication channels.
Builds and sustains strong relationships with customers, vendors, and internal teams through collaborative problem-solving.
Supervises branch staff, managing schedules, payroll, and ensuring timecard accuracy for operational efficiency.
Conducts performance evaluations, coaching, and disciplinary actions in collaboration with HR.
Fosters a positive work environment through effective communication and consistent leadership.
Oversee branch safety, cleanliness, and maintenance of facilities, vehicles, and equipment.
Manages timely branch openings/closings and responds to after-hours alarms.
Conducts routine inspections to ensure operational and safety compliance.
Monitors inventory impact of large orders and recommend new product additions.
Trains staff on product knowledge and information access.
Ensures timely stocking of incoming inventory.
Maintains accurate inventory records, labeling, and daily count reporting.
Processes damaged and warranty items promptly and efficiently.
Enforces safety policies and promptly addresses hazards to ensure a secure environment.
Leads safety initiatives, including daily walkthroughs, weekly meetings, and inspections.
Promotes a proactive safety culture and meets established safety goals.
Conducts incident investigations and ensures timely, accurate reporting and documentation.
Adheres to company procedures for cash handling and credit authorizations.
Addresses branch issues and reports on key initiatives.
Oversees training for new hires and ongoing staff development.
Manages training area and coordinates sessions with stakeholders.
Supports branch-wide knowledge and skill growth.
Monitors account performance and drives branch sales to meet targets.
Analyzes sales data to identify trends and growth opportunities for customers, products, and categories.
Maintains alertness and adheres to all safety-sensitive job requirements.
Proficient in company systems for data entry, communication, and operational tasks.
Performs additional duties as assigned, with flexibility to adapt to evolving business needs.

Qualifications

6+ years in logistics/distribution, including 3+ years in a supervisory role
Knowledge of ISO, LEAN, and Six Sigma practices
Proficiency in Microsoft Office and standard office technology
Physical Demands & Work Environment
Full-time role (40–50 hours/week) requires regular physical activity and equipment operation.
Involves frequent lifting (25–50 lbs., occasionally up to 100 lbs.) and pushing/pulling up to 300 lbs.
Requires use of forklifts and material handling equipment, along with frequent bending, climbing, and reaching.
Demands sustained physical movement and visual acuity for safe and effective task execution.

What We Offer:

We prioritize your well-being from day one with a comprehensive benefits package that includes:
Medical, dental, vision, and prescription coverage effective immediately
401(k) plan with company contributions
Life insurance and short- and long-term disability coverage
HSA/FSA options and an Employee Assistance Program (EAP)
Paid time off, including vacation, holidays, and personal days
Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements

mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.

Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.

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