Projects and Initiatives Manager

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Projects and Initiatives Manager (Fare Revenue) is a critical role responsible for strategy, implementation, and coordination of projects and initiatives in the Fare Revenue Department. This role will support the Deputy Chief of Fare Revenue to assist in all aspects of the management and daily operations of the Fare Revenue Department. This role is instrumental in ensuring effective planning, coordination, and follow-through on key departmental activities priorities.

This position requires the ability to think critically and independently, while working productively and proactively without constant, direct supervision. This position must maintain and exercise the highest level of discretion and sound judgment in handling confidential information. This role also requires excellent project management skills, demonstrating the ability to plan, prioritize, and coordinate staff resources to achieve assigned objectives on time and within scope.

Duties & Responsibilities

• Initiate, manage, and facilitate initiatives, cross-functional projects, and working groups from initiation to completion to meet the MBTA’s long-term goals.
• Oversee and coordinate activities of the Fare Revenue Department, including but not limited to draft correspondence and other documents, prepare presentations, memos, action items, and talking points for different occasions and audiences.
• Develop, oversee, and implement project plans, timelines, and budgets for Fare Revenue initiatives.
• Communicate with stakeholders, including internal departments, external agencies, and the public, to ensure project alignment and buy-in.

• Support the management the development and maintenance of project documentation and control, including workplans, SOPs, matrices, and process maps.
• Identify, follow up and resolve project-related challenges, ensuring the projects stay on track and meet goals, and ensure issues are flagged and addressed.
• Work with team members to ensure the project shared documents are up-to-date and accurate.

• Support Fare Revenue’s key projects and initiatives, including tracking, reporting on, and assisting with the production of deliverables for internal and external stakeholders.
• Create presentations on the progress of the Fare Revenue Department’s initiatives and deliver on behalf of Senior Leadership as directed.
• Understand high-quality technical documentation, business cases, and project reports to liaise between Senior Leadership and project staff to articulate and escalate concerns and drive resolution.
• Prioritize, identify, and manage potential risks associated with special projects, such as safety, security, financial and logistic issues or delays.

• Work independently in addressing tasks in a time-sensitive environment.
• Follow up on actions required for task completion while seeking guidance as necessary.
• Attend meetings and represent the Deputy Chief of Fare Revenue when needed.
• Assist the Deputy Chief of Fare Revenue in the day to day operations and activities of the revenue teams to ensure adherence to MBTA and Fare Revenue policies.
• Drive a company or personal vehicle to visit work sites and to assist at events as needed.
• Respond to each customer, vendor, or co-worker inquiry professionally and courteously.
• Prepare correspondence, reports, charts, and presentations utilizing Microsoft Office tools.
• Perform all other duties and projects that may be assigned.

Minimum Requirements & Qualifications

• Bachelor’s degree from an accredited institution.
• Five (5) years of relevant progressive work experience in business operations, program management, project management, customer service or similar field including representing a senior leader in meetings, preparing and delivering status updates and regular briefings to management and/or external stakeholders, leading cross-functional working groups, and operating with discretion and independent judgement.
• One (1) year of managerial, supervisory, and/or leadership experience.
• Experience creating and maintaining formal workplans, SOPs, matrices, or process maps, and driving follow-ups to closure across multiple workstreams.
• A valid driver’s license.
• Ability to provide internal and external team members and customers with a courteous and professional experience.
• Ability to oversee document control and management.
• Strong communications skills with the ability to communicate effectively across business levels.
• Ability to support multiple assignments and stakeholders, prioritize workload for self, and coordinate with direct reports to meet deadlines.
• Ability to work effectively both independently and as part of a team.
• Demonstrated knowledge of Microsoft Office tools, including Outlook, SharePoint, Teams, PowerPoint, and Excel.

Substitutions Include

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills

• Ability to effectively use data visualization tools such as Tableau, PowerBI, AWS, Azure, or Athena.
• Experience in programming languages such as SQL or Python.
• Overseeing systems for document control and processes.
• Experience using Project Management Software such as Project Management Information Systems (PMIS), e-Builder, or PeopleSoft (FMIS).
• Ability to read and understand construction as-builts, drawings, and contract specifications.
• Strong project management skills.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions: