IRP/IFTA Customer Service Agent / Customer Svcs Specialist Int

Job Details

Working Title: IRP/IFTA Customer Service Agent
Job Class: Customer Svcs Specialist, Intermediate
Agency: Public Safety Dept

• Job ID: 93785
• Location: St. Paul
• Telework Eligible: No
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers and DPS employees eligible to bid (permanent, classified employees in the same job and class). Eligible bidders should apply through self-service and confirm their bid by emailing bryan.beyl@state.mn.us by 11:59pm 05/19/2026.
• Date Posted: 5/13/2026
• Closing Date: 05/26/2026
• Hiring Agency/Seniority Unit: Public Safety Dept / Public Safety-AFSCME
• Division/Unit: DVS Administrative Services / DVS Prorate
• Work Shift/Work Hours: Day Shift / 08:00 AM - 4:30 PM
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $20.76 - $27.53 / hourly; $43,346 - $57,482 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Town Square - 445 Minnesota St, St. Paul, MN 55101
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

This customer service position is responsible for assisting customers, businesses, and internal staff with inquiries related to state statutes and commercial motor vehicle regulations. Support is provided via phone, email, web messaging, and in-person at the service counter. Key duties include explaining IRP/IFTA rules, policies, and procedures; processing IRP/IFTA renewals, supplements, and quarterly fuel tax filings; issuing plates, stickers, and IFTA decals; and completing title and registration documents to ensure proper tax collection across jurisdictions. The role also involves regular communication with member jurisdictions throughout the U.S. and Canadian regions.

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.

Qualifications

Minimum Qualifications

• Math ability sufficient to collect payments, count money, make change, compute and verify totals, add, subtract, multiply, divide.
• Customer service skills sufficient to provide prompt, courteous and accurate information to customers in person, on the phone, and through e-mail or other written correspondence.
• English proficiency sufficient for reading, writing and speaking; read, explain and interpret a variety of materials and follow detailed instructions; present clear and concise explanations of governing rules and regulations.
• Typing/Keyboarding skills sufficient to perform skilled typing tasks with speed and accuracy; prepare, edit, and finalize emails, memos, reports, and/or other documents of written communication that are grammatically correct, in proper format, and free of spelling errors.
• Data entry skills to input data quickly and accurately, locate and correct data entry errors, read source document and enter data into specific data fields and maintain database
• Receive and review source documents, compare documents to database information, and edit documents for accuracy.

Preferred Qualifications

• Knowledge of word processing software (sufficient to create, format, edit, print and save a variety of documents, including invoices, letter, spreadsheets, tables, charts, and graphs).
• Knowledge of IRP/IFTA or commercial Transportation.
• Ability to read and interpret statues and knowledge of IRP and IFTA regulations.
• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.
• Knowledge of trucking operations, CMV registration, IRP, IFTA, trip permitting, DOT operation authority, FMCSA.

Physical Requirements

Requires occasionally moving and transporting such articles as file boxes and heavy hand tools or heavier materials with help from others and moving and transporting light objects frequently. Even though the weights being moved and transported may be a negligible amount, a job in this category may require positioning self to move to a significant degree or may involve maintaining a stationary position for extended periods.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:

• Criminal History
• Reference Check
• Credit Check

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Bryan Beyl at bryan.beyl@state.mn.us or 651-201-7935.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Bryan Beyl at bryan.beyl@state.mn.us.

About Public Safety Dept

The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,400 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

For accommodations or questions about accessibility specifically relating to this job announcement, please email the Internal Affairs/Affirmative Action Division at marna.johnson@state.mn.us or 651-539-1875.