Culinary Case Manager

• Case Management
  • Provide direct support services and case management for members of the career training program.
  • Deploy motivational interviewing techniques as appropriate to help guide participants to goal achievement.
  • Collaborate with the culinary team to advocate for member needs.
  • Support with member engagement across Hot Bread Kitchen’s other programs as needed.
• Instructional Assistance
  • Support culinary instructors, playing an active role and presence in daily kitchen training.
  • Teach professional readiness to members enrolled in career programs in Spanish.
• Data Entry and Program Logistics
  • Maintain accurate and up to date member records in Salesforce; update progress notes consistently and in real time.

• Strong passion for Hot Bread Kitchen’s mission.
• Bachelor’s degree in Social Work or human services preferred.
• Must have direct service experience or 1-3 years experience in case management.
• Experience in working with and supporting diverse populations.
• Excellent interpersonal and written communication skills with the ability to quickly build rapport with all types of personalities and leadership levels.
• Ability to work flexibly, independently and diligently with efficient organization skills and attention to detail.
• Must have some facilitation experience, preferably for teaching soft skills or professional readiness.
• Computer proficiency in Salesforce, Microsoft Office Suite, and Google Workspace Suite.
• Ability to think and problem solve creatively.
• Other language proficiency is a plus! (French, Bengali, Arabic, Spanish)
• Familiarity with navigating NYC’s support systems (affordable housing, childcare, mental health, public benefits, etc.).

• Adaptable - Flexible and has the ability to change when an original strategy is not working, applies knowledge to new circumstances. Demonstrates eagerness to learn new knowledge and skills. Exhibits the willingness to think differently to initiate ideas towards improving processes, procedures, quality and productivity.
• Detail oriented - Verifies important details, ensures there are no surprises or gaps in needed information, has the ability to think a few steps ahead to answer potential questions about the data or project. Aims to leave things better than you found them. Checks work with others, plans time to review for errors and probes one’s own thinking. Addresses errors quickly and learns from them. Looks for ways to prevent similar errors.
• Multitasking - Has the ability to successfully juggle multiple projects and priorities while maintaining the ability to deliver on time, or develop and communicate new timelines.
• Problem solving - Exhibits resourcefulness and asks for support from peers or their supervisor. Anticipates problems, develops solutions, and course-corrects when needed. Takes advantage of unexpected opportunities and addresses obstacles. Looks for the root of both simple and complex problems, in order to seek solutions. Approaches work with a spirit of “yes” and adapts as things change.

• 
  Please include a cover letter and experience-aligned resume, including your pronouns.
• Apply here at Hot Bread Kitchen’s Applicant Tracking System.

Due to the volume of applications, only complete applications sent via our Applicant Tracking System will be considered. Applications sent via LinkedIn or other third-party sites will not be accepted or reviewed. Applicants must be legally authorized to work in the U.S. at the time of hire. Hot Bread Kitchen does not sponsor employment visas.

Hot Bread Kitchen is an Equal Opportunity Employer. It does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact hr@hotbreadkitchen.org to request such an accommodation.