Customer Service Representative/Administ

Pay: $17.00 - $22.00 per hour

Job description: Customer Service Representative / Administrative Assistant Unified Home Remodeling Baldwin, NY (In-Office Position) About Unified Home Remodeling Unified Home Remodeling is a family-owned home improvement company proudly serving New York homeowners since 1989. We specialize in windows, doors, siding, roofing, and exterior remodeling. Our company is built on honesty, quality work, and strong customer service. We take pride in treating every customer the right way and creating a professional, team-oriented environment in our office. Position Overview We are looking for a reliable, organized, and customer-focused Customer Service Representative / Administrative Assistant to join our team. You will be one of the first points of contact for our customers, helping manage calls, scheduling, and office coordination. This role is essential to keeping our operations running smoothly and ensuring a great customer experience. If you enjoy helping people, staying organized, and working in a fast-paced office, this is a strong opportunity with long-term growth potential. Key Responsibilities Answer incoming calls and assist customers in a professional and friendly manner Respond to emails and follow up with customers Schedule appointments for sales reps and customers Provide information about our products and services Assist customers with questions, concerns, and service requests Maintain and organize customer files and office documents Support management with daily administrative tasks Coordinate with internal teams to ensure smooth operations Help maintain an organized and efficient office environment What Were Looking For Strong communication and customer service skills Friendly, professional, and patient with customers Organized and detail-oriented Reliable and able to multitask Comfortable using computers and learning new systems Able to work in a fast-paced environment Preferred Experience (Not Required) Customer service or call center experience Administrative or office support experience Experience in home improvement or construction We will train the right candidate with the right attitude and work ethic. Schedule Flexible full-time schedule 3540 hours per week Monday through Sunday In-office position (Baldwin location) Compensation & Benefits Health, vision, and dental insurance available 401(k) with a 4% company match Two weeks paid vacation, including one paid week between Christmas and New Years Paid time off for company holidays and weather-related closures 5 paid sick/personal days Company bonuses Company parties and team events Supportive, family-friendly work environment Work Environment Modern office setting Team-oriented atmosphere On-the-job training provided Growth opportunities within the company How to Apply Please submit your resume via email to unified@unifiedwindows.com and include a brief explanation of your experience with estimating, sales, and residential home remodeling. or visit https://www.unifiedhomeremodeling.com/job-application/ If you have questions, feel free to call 888-631-2131. We are looking for someone who takes pride in helping customers and keeping things organized. If that sounds like you, we would love to hear from you. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Work Location: In person