ERP Support Specialist

Description

Key Responsibilities:

• Supports Accounts Payable with invoice intake, coding/routing for approval, and exception follow-up; assists with PO/receipt matching documentation and communicates status updates to vendors as requested

• Maintains accurate customer and vendor information in the ERP (contact details, bill-to/ship-to, remit-to, payment terms, and address updates as permitted) to support service responsiveness and transaction accuracy

• Meets monthly KPI goals related to customer response time, quality/accuracy, timely resolution of inquiries, and AP support metrics such as invoice cycle time and exception resolution

• Provides responsive, professional customer support via phone and email; owns inquiries through resolution regarding order status, shipping, returns/credits, documentation requests, and invoice copy/backup requests when applicable

• Communicates clearly and proactively with customers and internal teams to prevent issues, set expectations, and ensure timely follow-up on open items

• Processes customer orders and related documentation accurately in the ERP, confirming key details (items, quantities, pricing, ship-to/bill-to, and shipping instructions)

• Investigates and resolves customer issues (shipping discrepancies, shortages, returns, billing questions, invoice copy requests, and remittance documentation needs) by researching supporting records and partnering with Shipping, Sales, Operations, and AP as appropriate

• Supports credit/return and adjustment workflows by coordinating customer credits/returns and, as needed, assisting with vendor credits/debit memos in accordance with approvals and documentation standards

M-F 7:30am - 4:30pm

Additional Skills & Qualifications

Must Have:

One year of accounts payable or invoice processing (invoice intake, matching support, and exception follow-up)

One year of customer support/order entry experience

High School Diploma or equivalent required

Strong customer service mindset with the ability to communicate clearly, remain professional under pressure, and de-escalate issues while driving to resolution

Quick learner with the ability to navigate new systems and follow defined processes, controls, and approval workflows

Proficient in Microsoft Office, especially Excel (sorting/filtering, basic formulas) and Outlook

ERP experience preferred

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Pontiac, MI.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pontiac,MI.

Application Deadline

This position is anticipated to close on May 22, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.