Front Desk Coordinator, The American Club

Work Mode: Onsite

Location: Kohler, WI

Opportunity

Join our guest services team—the heartbeat of our business and the warmth our guests remember long after their stay.

Oversee, lead, train and provide prompt, courteous and professional guest service in the functions of registration, guest departure, cashiering, reservations and information at assigned location. Maintain the smooth operation of each shift at the front desk and initiate programs and policies to ensure guest patronage.

Specific responsibilities as a Front Desk Coordinator include:

• Register guest/member in and out of applicable software system(s).
  
• Provide guests with information on the venue and resort.
  
• Knowledgeable about property and surrounding area, local attractions and shopping services.
  
• Ensure that standards are met through service observations team.
  
• Provide leadership and resolution to all escalated guest or member concerns.
  
• Provide oversight to ensure timely response to special requests; inform teams or departments as appropriate.
  
• Handle all monetary transactions at the front desk as appropriate according to cash handling guidelines.
  
• Accurately post or refund guest charges and fees.
  
• Coach and council cashiering errors as outlined by accounting department, provide disciplinary action when appropriate.
  
• Contact guests/banks with over-credit limit concerns when applicable.
  
• Contact guests who have departed with open balances.
  
• Have a clear understanding of daily yield strategies and the proper execution of those strategies to maximize average daily revenue.
  
• Coordinate between businesses on fully committed days to ensure a seamless guest experience.
  
• Document in detail any guests who may have been relocated and what follow-up action should take place.
  
• Lead, train and develop associates on all processes, procedures, applicable standards and provide coaching and feedback on a timely basis.
  
• Complete special projects as assigned by leaders.

This is a Full-Time position working Weekdays & Weekends with shifts varying between 6:00 am and 10:00 pm.

Skills/Requirements

• Bachelor’s Degree in Hospitality, Business Management or related field preferred or a minimum of 4 years customer service or guest service experience required.
  
• A minimum of 1 year supervisory experience preferred.
  
• Firm understanding of Night Audit processes.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $17.50 - $26.30. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.