Manager, Disaster Recovery & Major Incident Response

Job Description

We are seeking a Manager of Disaster Recovery & Incident Response to serve as an incident commander and operational leader for major IT incidents and disaster recovery events. This role owns real-time incident coordination, disaster recovery execution, and enterprise readiness across a large, tiered application environment.

The ideal candidate has strong experience leading high-severity incidents, coordinating cross-functional IT and business teams, and driving recovery efforts from activation through post-incident remediation. This individual will operate in a 24/7 on-call rotation, partner closely with executive leadership, and help mature disaster recovery into a repeatable, auditable, and trusted capability.

This is a hands-on leadership role suited for someone who thrives in high-pressure environments, communicates confidently with senior leaders, and brings strong operational discipline to crisis response and recovery.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 8+ years of experience in IT operations, disaster recovery, major incident management, or service management

Proven experience acting as an incident commander or major incident leader

• Demonstrated ability to lead cross-functional teams during high-pressure incidents

• Strong working knowledge of:

Disaster recovery and business continuity principles

Application tiering and dependency management

Infrastructure and application recovery strategies

• Proven ability to drive execution, accountability, and remediation through influence

• Comfortable holding operational command responsibility during major incidents and declared disasters - Experience in healthcare, regulated, or audit-driven environments

• Familiarity with ITIL, ISO 22301, NIST, or similar frameworks

• Experience supporting large, complex, tiered application portfolios

• Experience coordinating with third-party vendors during outages or recovery events

• Background participating in or leading DR testing, tabletop exercises, or simulations