Application Specialist I - Integrations - Req# 598

Who we are...
As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.
Inspiring you to become extraordinary in work and life.

What we need…
An Application Specialist for our Integrations team, focused on connecting COCC products and services for internal partners. This role is ideal for a customer focused professional who enjoys being the first point of contact for clients and takes pride in resolving issues efficiently. You will provide frontline support to client institutions while coordinating inquiry resolution within defined service level standards.

What’s in it for you…
COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:

• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs

What you’ll do…

• Provide frontline customer support and coordinate issue resolution through phone, email and case support
• Respond to inquiries on system use and operational procedures
• Communicate expected timeframes for follow up and resolution
• Escalate urgent or complex issues to the appropriate teams and ensure final resolution and client communication meet service standards
• Research issues using documentation, manuals, and industry resources
• Troubleshoot routine issues and develop appropriate solutions
• Participate in required training and cross training initiatives
• Comply with COCC security policies and data protection standards
• Share feedback and assist with team workload as needed

What you’ll bring…

• Bachelor’s degree in Business, IT, or related field or equivalent work experience
• Strong customer service and communication skills; banking experience preferred
• Experience with technologies like API integration and software testing tools
• Ability to work independently and collaboratively
• Attention to detail and strong organizational skills
• Proficiency in Microsoft Office applications
• Ability to analyze information and explain concepts to others
• Experience handling confidential and sensitive information

The salary range for this job is $48110 - $65104. This is a hybrid position in Southington.

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you.