Behavioral and Mental Health Crisis Supervisor (Crisis Line)

Apply to this opportunity here: www.phila.gov/jobs

All applications will be accepted from 05/11/2026 - 05/24/2026

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

General Job Description: This is supervisory behavioral health or advocacy work directing and providing clinical and administrative guidance to subordinates engaged in mental health or victim advocate work. Employees in the Crisis Line specialty supervise staff engaged in intervention work on the Philadelphia Crisis Line consulting, advising, and providing mental and behavioral health crisis and suicide intervention in a twenty-four hour, seven days a week crisis call center. An employee in this class supervises a staff providing evidence-informed crisis intervention, suicide prevention, information and referral, as well as follow-up services to individuals in emotional distress who contact the Philadelphia Crisis Line Ensuring the compliance to the Mental Health Procedures Act and other related laws and regulations for mental health professionals and the general public is a significant aspect of the work.

The Requirements are as follows:

Candidates who meet all eligibility requirements within 6 months of the application deadline will be admitted to this examination. Successful candidates will be placed on the eligible list but may not be hired or promoted until all requirements have been satisfied.

Requirements

EDUCATION:

Completion of a master's degree program at an accredited college or university with major course work in psychology, sociology, mental health counseling or social work.

AND

GENERAL EXPERIENCE:

Two years of experience providing direct service to individuals with emotional or social problems in a mental health setting.

AND

CRISIS LINE SPECIALTY

SPECIFIC EXPERIENCE:

One year of experience at the advanced performance level providing consultation and guidance on behavioral health assessments, referrals and crisis intervention.

The analyst responsible for reviewing applications and additional documentation for this job opportunity is Bradley Greenfield. You can contact Bradley at Bradley.Greenfield@phila.gov.

The City of Philadelphia is a qualified employer for Public Service Loan Forgiveness. Learn more at https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

If you need any assistance, please feel free to contact: hrhelpdesk@phila.gov