Help Desk Analyst

Job Description

Provide computer support to internal and external users of the company's information systems. The scope of this position applies to all affiliated companies.

Imaging and profiling laptops

Tablet deployment

Provide user support to associates on all company owned equipment and all company implemented Information Systems, performed daily.

Provide hardware troubleshooting services for all desktop PC's, laptop computers, Personal Digital Assistants, printers and other peripherals.

Level 1 and 2 support

Maintenance services for hardware

Data transfer, backup & system installation for new computer equipment

Provide productivity application software support to staff in the local & field offices

Assist with software installation & customization for end users

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

College Grad with an internship OR 1+ year of experience with imaging

Bachelor's degree in Computer Science.

Windows imaging experience.

HP, Dell

Windows 10 and 11 and M365

People person with corporate professionalism Active Directory

Healthcare experience

Knowledge of Intune or Azure