Applications Engineer II

Do you want to be part of an organization on the cutting edge of

technology?\ We\'re looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You\'ll work alongside leading industry experts and take on challenging projects that bring tomorrow\'s electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!\ Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.\ Position Overview\ The Applications Engineer II is a key customer-facing engineer responsible for system demonstrations, buyoffs, and system/process development. Customer interactions encompass comprehensive pre-sales support, skilled machine configuration during demos and buyoffs, and advanced post-sales support. This role actively supports Research and Development (R&D) by providing in-depth application knowledge and characterizing machine performance. The Applications Engineer II also provides mentorship to other team members.\ Responsibilities\

• Leads new machine setup and calibration activities before customer

buyoffs\

• Independently executes machine buyoffs, including installation and

training\

• Develops and provides comprehensive training courses for customers\
• Drives process development for customers as assigned, solving complex

challenges\

• Provides advanced post-sales process and system support, addressing

intricate issues\

• Conducts system demonstrations either with the customer present or by

building parts and returning finished parts with a detailed report\

• Makes significant contributions to the system manuals and other forms

of documentation\

• Systematically collects and provides feedback on opportunities for

hardware and software improvements\

• Supports senior engineers on complex projects as assigned\
• Supports and mentors Engineer I, Applications as assigned, providing

technical guidance and coaching\

• Supports R&D by providing application knowledge and characterizing

machine performance\

• Performs other duties as assigned\

Experience and Qualifications\

• Bachelor\'s degree in Mechanical/Electrical/Software Engineering\
• 5-7+ years of process experience in microelectronics\
• Root cause analysis experience preferred\
• Field service experience is a plus\
• Experience in semiconductor design/repair/maintenance required\
• Demonstrated proficiency in problem resolution, and strong customer

service skills\

• In-depth understanding of semiconductor back-end process/equipment

required\

• Strong analytical thinking and troubleshooting skills; ability to

diagnose and resolve complex equipment malfunctions efficiently and effectively\

• Ability to work collaboratively with all departments in the

organization\

• Strong oral and written communication skills\
• Ability to travel frequently within the US\

For full job description, please email Laura.Marshall@masshirelowellcc.com.