Client Onboarding Specialist

For nearly 50 years, Gateway has been helping to solve some of investing’s hardest problems: how to manage risk, generate income, and enhance tax-efficiency. Today, with nearly $10 billion in assets under management, Gateway Investment Advisers, LLC is recognized as a pioneer in options-based solutions and quantitatively driven equity strategies — including Hedged Equity, Single Stock Hedging & Monetization, and Long/Short Extensions — offering risk-conscious and tax-aware investors a unified framework for alpha and risk management.

Gateway is seeking a highly organized, compliance-minded professional to join our team in a dual-function capacity. The role is critical in establishing trust, ensuring regulatory compliance, and delivering a seamless experience for clients and their advisors. This role is primarily focused on managing the end-to-end client onboarding process and supporting the marketing function. The ideal candidate is detail-oriented and proactive, with strong communications skills, a genuine interest in financial services, and the ability to manage multiple priorities with varying deadlines simultaneously.

The Client Onboarding Specialist will interact directly with clients and advisors as well as senior leadership, across departments, and with Gateway’s parent company, Natixis Investment Managers. This position reports directly to the Chief Compliance Officer and is based in Cincinnati, Ohio with a required hybrid working environment. Success in this role requires the ability to work independently as well as collaboratively with process stakeholders.

Summary of Responsibilities

• Manage the full onboarding lifecycle for new clients - from AML documentation collection through account opening, funding, and first engagement – and serve as the primary point of contact, providing timely updates and managing client expectations
• Review and process new account applications, ensuring all required documentation is accurate, complete, and compliant with BSA, FinCEN, SEC, and GIPS requirements
• Flag and escalate high-risk clients or unusual activity to the compliance team in line with internal AML policies
• Maintain complete, accurate, and audit-ready client records in CRM, collaborating with sales and relationship management to ensure appropriate post-onboarding management
• Educate and support clients or advisors on portal functionality, reporting tools, and/or self-service capabilities
• Monitor shared inboxes for client and advisor inquiries, routing, responding, and tracking in the CRM as appropriate
• Track onboarding pipeline, escalate bottlenecks, and provide timely status reporting
• Support database and/or client reporting requirements with varying deadlines
• Deliver a professional, white-glove experience for institutional or high-net-worth clients and their advisors, including those with complex and multi-account structures
• Perform other projects and duties as assigned

Required Skills/Qualifications
The candidate should have strong professional verbal and written communication and interpersonal skills, as well as the ability to motivate self and others to deliver high-quality output, frequently within tight timeframes. The ideal candidate must have strong organizational and project management skills and should have experience and attributes in the following areas:

• Minimum 3 years of experience in client onboarding, account services, or operations within asset management, banking, wealth management, or brokerage
• Bachelor’s degree in Accounting, Marketing, Finance, Economics, or a related field
• Working knowledge of KYC/AML requirements, BSA regulations, GIPS, and SEC compliance standards
• Familiarity with account documentation for various entity types (individuals, trusts, LLCs, corporations, non-profits)
• Strong attention to detail with the ability to review and process complex financial documentation accurately
• Proficiency with CRM platforms (Satuit preferred) and Microsoft Office Suite
• Excellent verbal and written communication skills; comfortable engaging with high-net-worth or institutional clients and/or their advisors

Preferred Skills/Qualifications

• Experience with custodian platforms such as Schwab Advisor Services, Fidelity Institutional, or Pershing
• Familiarity with digital onboarding tools and e-signature platforms (DocuSign preferred)
• Experience supporting UHNW, family office, or institutional client onboarding

Interested candidates should send their resume and cover letter to OnboardingSpecialist@gia.com.

Gateway is committed to fostering an engaged and inclusive culture and to promoting and ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Pursuant to Rule 206(4)-5 of the Investment Advisers Act of 1940 which is intended to curb schemes where political contributions are made by investment advisers to various government candidates or officials in order to gain a political advantage in being selected to manage assets of government entities, Gateway will, prior to hiring any person to a position at Gateway, require the applicant to provide a list of any political contributions that have occurred during the past two years.

Experience:

• Asset management: 3 years (Preferred)

Location:

• Cincinnati, OH 45202 (Preferred)

Ability to Commute:

• Cincinnati, OH 45202 (Preferred)

Work Location: Hybrid remote in Cincinnati, OH 45202