Patient Account Representative

Our Patient Account Representative team is growing! As a Patient Account Representative you will be following on claims and resolving denials. You will communicate with patients, and insurance companies to answer any questions related to insurance claims filed. After on-site training (up to 90 days) is complete and competency in DMOS process is established, this position works from home. You have the ability to come into the office on short notice. This position is a full-time Monday thru Friday position. At this time, we can only accommodate remote workers within the state of Iowa.

Here’s What You Can Expect

• Following up on claims and resolving denials when necessary.
• Review claims and make any necessary adjustments before closing the claim file.
• Answering questions about outstanding balances, insurance coverage and patient questions regarding accounts. Be able to work remotely as a part of a small, close-knit team of professionals you can rely on who works alongside to create an experience we can be proud of.

What We’re Looking For

• Calm. Ability to communicate calmly and provide professional support to employer, patient and payer questions on incoming claims or payments.
• Curiosity. You practice the art of listening, asking clarifying questions, and avoiding interrupting others.
• Independent workers. You know how to keep yourself focused and when to ask for help.

Why DMOS?

• Reliable schedule with no on-call hours.
• Friendly, fun and dedicated peers.
• Outstanding 401(k) with an annual company profit sharing contribution (even if you don’t participate in the match program).
• Health, dental, and vision insurance including 6 paid holidays and a generous PTO accrual program for full time staff to earn up to 22 days a year.
• We’ll celebrate 70 years of orthopedic care in 2025!

Apply today by viewing our opportunities from the https://www.dmos.com/about/careers page. Qualified candidates will hear from our recruiting team within 2 business days of a completed application to start the selection process.

DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.

Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as a social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email HumanResources@DMOS.com for more questions.