Operations Coordinator - Home Services

Operations Coordinator — Fort Comfort Services (Denver, CO)

Please email jc@fortcomfortservices.com and chris@fortcomfortservices.com if interested.

Compensation: $60,000–$80,000 a year with upside based on performance. Paid time off, and a clear path of growth in role and compensation for the right person.

Location: In-office, Denver Metro

Reports to: Operations Manager

About Fort Comfort Services

Fort Comfort is a multi-brand home services company serving the Front Range across insulation, gutters, drywall, and windows. We've built a reputation on doing what we say we'll do — and now we're scaling. This role is how we keep that promise as we grow.

The Role

The Operations Coordinator is the engine room of the business. You're the person who makes sure the right crew is at the right job, on the right day, with the right materials, and that the customer knows exactly what to expect. When this seat is run well, jobs close cleanly, margins hold, and the phone keeps ringing because customers tell their neighbors. When it's run poorly, everything else breaks.

If you've ever looked at a chaotic field-services operation and thought "I could fix this in a week" — keep reading.

What You'll Own

Scheduling & Customer Communication

• Build and maintain the production schedule across all four trades
• Confirm job scope, site readiness, and access details before the crew rolls
• Be the single point of contact for customers from sold to closed — proactive updates, schedule changes, expectation setting
• Coordinate with sales, install crews, and subs so nothing falls through the cracks

Materials & Inventory

• Order materials for every job at the best price — negotiate with suppliers, get on the right pricing tiers
• Keep inventory lean but never short; build min/max levels and reorder triggers
• Track material costs against estimates and flag variances in real time

Job Performance Tracking

• Track margin on every job — labor hours, materials, change orders — and surface trends to leadership
• Monitor crew utilization and staffing levels; flag when we're under- or over-resourced
• Build the weekly ops scorecard (jobs scheduled, completed, average margin, callback rate)

Customer Callbacks & Quality

• Triage callback requests, dispatch the right crew, and close the loop with the customer
• Track callback patterns by crew, material, and job type — this is gold for fixing root causes

What You Bring

• 2–5 years in operations, dispatch, project coordination, or service management — ideally in home services, construction, or skilled trades
• You're organized to a fault. Spreadsheets, CRMs, calendars — these are your love language
• Strong written and verbal communication; comfortable telling a customer bad news without making it worse
• A bias for action and a low tolerance for "that's how we've always done it"
• Bonus: experience negotiating with material suppliers, familiarity with insulation/gutter/drywall/window trades, or any field-service ops background

Technology Requirements (Non-Negotiable)

This role lives inside software. If you're not fast and comfortable on a computer, this job will eat you alive. Specifically:

• Excel / Google Sheets: Solid working proficiency. You can build a tracker from scratch, write formulas (VLOOKUP/XLOOKUP, SUMIFS, IF statements, basic pivot tables), clean up messy data, and build a clear dashboard without hand-holding. We'll ask you to demonstrate this in the interview.
• CRM & Scheduling Platforms: Comfortable learning and navigating a CRM/dispatch system. We use Go High Level — prior GHL experience is a plus, but experience with ServiceTitan, Jobber, Housecall Pro, Salesforce, HubSpot, or similar will translate.
• Email & Written Communication: Inbox-zero mentality. You can write a clear, professional email in under two minutes and manage a high inbox volume without losing threads. Comfortable with Gmail/Outlook, calendar invites, and shared inboxes.
• General Computer Fluency: Can switch between 6–8 browser tabs and apps without breaking a sweat. Comfortable picking up new software quickly — we adopt new tools as we grow and you'll be on the front line of learning them.
• Bonus: Familiarity with AI tools (ChatGPT, Claude, etc.) for drafting, summarizing, and automating routine work. We lean into these tools and you should too.

If you're the person who still asks a coworker to help you set up a pivot table or unfreeze Excel, this isn't the right fit.

What's In It For You

This is not a stay-in-your-lane role. As we grow, this seat grows. The person who runs this well in year one is running a department in year two and being paid like it. We're building a real operating company — not a one-truck shop — and we're looking for someone who wants to build alongside us.

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Paid time off

Work Location: In person